ICQA Area Manager

Do you aim to have a dynamic impact on the world?

Do you want to go beyond what’s possible?

Are you up for creating solutions and solving tomorrow’s problems today?

Then we have the opportunity for you!

We’re seeking a competent, efficient ICQA Area Manager to take ownership of our Fulfilment Centre Inventory Control and Quality Assurance. Our Fulfilment Centres sit at the heart of Amazon’s rapidly growing Operations network: they’re where we manage our fast-moving inventory. In each Fulfilment Centre, our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.

These Fulfilment Centres are fast-paced and high reward environments, where adherence to policies and procedures is key. So, we’ll need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on performance and quality of service.


Key job responsibilities
Your role and responsibilities:

- Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on inventory integrity
- Gain expertise in key Fulfilment Centre process paths, as well as exception handling
- Measurement of quality and inventory integrity and accuracy, while providing quality assurance feedback to the Operations management team,
- Liaise with Area Managers and Operations Managers to aid the communication of all policies related to process discipline,
- Coordinate inventory control maintenance
- Plan for and identify root causes of inventory deviation
- Review and analyse customer complaints and any defect data, develop action plans to reduce future incidents,
- Lead and supervise a team of Area Managers and hourly associates within the Fulfilment Centre,
- Be responsible for the overall direction, coordination, and evaluation of the Fulfilment Centre’s operation,
- Carry out supervisory responsibilities in accordance with our policies and procedures
- Strategic planning and forecasting, alongside assigning and directing work


You will also drive process improvements and motivate team members to keep pace with our growth:
- Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements
- Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
- Participate in network-wide Fullfilment & Operations-focused quality initiatives

We are open to hiring candidates to work out of one of the following locations:

Passo Corese, RI, ITA

Basic Qualifications

- Bachelor’s degree (or working towards a bachelor’s degree)
- Advanced proficiency and good communication skills in written and verbal English and local language
- Availability to work shifts, including weekends
- Good knowledge of MS Office suite, especially Excel
- Understanding of finance and accounting functions, with a grasp of how inventory and accounts relate to each other
- Experience in performing data analysis

Preferred Qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience in a logistical working environment
- Degree in Engineering, Operations or related field is a plus
- Knowledge of WMS Systems and MS Access
- Knowledge of Six Sigma methodologies and techniques
- Previous Inventory Control and Quality Assurance Management experience


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