Director, Regional Services (Public Sector)

Endgame Systems, LLC provides consulting services related to Elastic technology to Government agencies with heightened security needs. Endgame Systems, LLC is a wholly-owned subsidiary of Elastic.  Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.  Endgame Systems, LLC, while a subsidiary of Elastic, is an independent entity focused on Government services.

Director, Regional Services - Drive Customer Success with Elastic

About Elastic:

At Elastic, we believe data can power human potential. We're the company behind the Elastic Stack (Elasticsearch, Kibana, Beats, and Logstash), used by organizations worldwide to search, analyze, and visualize data in real-time. We're committed to building a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best.

About the Role:

The Elastic Regional Services Director (RSD) is a proven, dynamic leader focused on winning and delivering outcome-based Services propositions.  The RSD will drive significant growth, adoption, and value from the Elastic platform across a defined customer base/region - and in this case, focus will be on the US Public Sector (USPS) [DoD, SLED, IC, CIV].

This is a customer-facing role for leading our consulting and training teams, developing new business in the region, meeting financial targets, and building strong relationships both within Elastic and with our customers and partners. You will have the opportunity to work with a world-class services, engineering, and sales team and wear many hats and the expectation is that the right candidate will be instrumental in raising our capability and how we ‘show up’ as an evolving Services practice. 

Reporting to the VP, Services USPS (and as a member of the Services USPS Leadership team), you will partner with the Sales Account & Delivery Teams to position outcome-oriented services offerings for customers - often requiring customised value propositions. You will be responsible for crafting a services territory strategy, generating proposals and/or statements of work to meet customer needs, and ensuring the customer maximises the success of their investment in Elastic.  

This position requires the successful candidate to not only undertake the role for today, but take the opportunity to invest, build and develop a significantly larger team as our business continues to experience phenomenal year-on-year growth. 

Responsibilities:

• Growth Strategy - Driving the definition, communication and successful implementation of the regional growth strategy in support of and in collaboration with the Sales Account and Delivery Teams (including hiring, P&L management and reporting)
• Becoming a Strategic Advisor & Driving Customer Advocacy – Establish a trusted advisor relationship with strategic customers and create "Elastic Advocates” while transferring knowledge from Services engagements to the broader sales organisation
• Business Leadership - take ownership and accountability of achieving key business KPIs, including Bookings, Revenue, Utilization, and other associated Services metrics, driving growth
• Strategic Engagements - take personal ownership and accountability for securing, nurturing and developing key strategic accounts; driving the discovery, ideation and delivery process and next steps with the account team and the customer. 
• Evolution - actively input into the direction, evolution, and growth of the USPS Services business.  Generate excitement, energy, and passion, taking the team with you; inspiring confidence in individuals to learn, grow, and to deliver on their potential.

Qualifications:

• Minimum of 8-12 years of experience in relevant professional services or pre-sales functions
• Excels at working directly with senior / board level customers to gather, prioritise, plan and execute solutions to customer business requirements as it relates to technology
• Proficiency in the value and delivery aspects of the  tec