Patient Access Lead- Full Time

Job Description

Position: Patient Access Lead

Reports To: Patient Financial Services Supervisor

Schedule: Full Time

Position Location/Department: SCH Patient Access/Registration – ER & OP Clinic

Job Summary: Sheridan Community Hospital is a Critical Access Hospital dedicated to providing compassionate, high-quality healthcare to our close-knit rural community. Our team values personalized care, teamwork, and a commitment to excellence. We are seeking a caring, dependable Patient Access lead to join our patient-centered team. 

The Patient Access Registration Supervisor supervises the Patient Access team members, creates staff schedules, approves PTO requests, arranges coverage as needed, ensures staff coverage is in place for all required shifts, completes employee reviews, communicates disciplinary issues with Patient Financial Services Manager, payroll approval reviews, interview and train new staff, and complete departmental reports (example: census).

• Answering multi-line phones and directing calls appropriately.
• Registering and pre-registration patients into the Electronic Health Record (EHR) for services in the Emergency Department, Walk-In Clinic, Outpatient Clinic, Surgical Services, Swing Bed, Critical Access Hospital, Physical/Occupational Therapy, Patient Transfers, Admissions, Lab, and X-ray Departments.
• Obtain consents/signatures, create ID wristbands and place on patient following protocols.
• Creation of testing orders
• Scanning of ID/referrals/faxes/insurance information into patient charts.
• Treat all patients and associates with respect, dignity, and provide professional service to them in a timely, polite and considerate manner. A pleasant and outgoing personality to engage with others.
• Able to accurately complete registration tasks, distribute forms and paperwork to patients and medical staff to expedite patient care.
• Maintain confidentiality of all patient records and follow HIPAA requirements.
• Verify insurance eligibility, benefits, and patient liability to be collected for services.
• Upcoming appointment schedule review/confirmation/verification.
• Collect/post payment for service(s) provided that day and account(s) balance due.
• Balancing/auditing of cash drawer, processing of payment batch documentation from all Patient Access staff.
• Greet and check-in patients, vendors, and visitors.  Able to guide a them to their destination in the facility.
• Create and update log sheets regarding patient data.
• Run required daily reports (differ by department/shifts).
• Audit patient demographic data and make necessary corrections.
• Cleaning and sterilizing work areas and consent pads following safety guidelines utilizing checklist protocol.
• Refer patients to Patient Financial Services Manager for financial assistance programs if needed.
• Training of Patient Access Registration staff.
• Training of other staff that utilize SCH Check-In/Check-Out processes in other departments.
• Audit/Review of Patient Access payments collected.
• Will be responsible for all SOW’s for all aspects of Patient Access department.  Constantly review all processes and procedures to identify any needed changes be made for improvement.
• Monitor and enforce collection policy expectations by Patient Access Registration staff.
• Report any staff issues t