Senior Consultant - Commercial Loan Servicing (CLS)

Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?
 

About the Team

FIS Commercial Loan Servicing (formerly ACBS) is a leading platform for commercial lending and loan servicing, built to improve decision‑making, reduce operating costs, enhance data quality, and strengthen analytics.

Our Professional Services team leverages deep expertise in hosting, supporting, and evolving FIS solutions. We provide long‑term, dedicated functional support and development capabilities that help clients optimize, enhance, customize, and integrate their CLS platforms for maximum value.

What You Will Be Doing

As a Senior Consultant on the client‑facing Professional Services team, you will support transformational Commercial Loan Servicing (CLS) implementations for FIS clients. You’ll work closely with clients to translate business requirements into system specifications, configure solutions, support testing activities, and ensure successful delivery. Your experience with CLS and commercial lending products will enable you to guide clients on best practices and drive smooth, successful adoption.

• Deliver technology consulting projects independently or as part of a team to meet client requirements.
• Define product scope, objectives, requirements, specifications, and data models.
• Gather, refine, and document business and technical requirements for system changes, enhancements, and integrations.
• Maintain clear documentation, including requirements, process flows, and procedural guides.
• Collaborate with technical teams to translate requirements into functional designs and development estimates.
• Develop test plans and test cases to confirm solutions meet business needs and maintain system integrity.
• Conduct system, integration, readiness, and user acceptance testing (UAT) to validate quality and functionality.
• Support developers throughout the lifecycle by clarifying requirements and resolving issues.
• Assist clients during testing, providing guidance and troubleshooting to ensure successful validation and adoption.

What You Bring

• Extensive, direct functional experience with FIS Commercial Loan Servicing (formerly ACBS) or similar solution.
• Typically, 5 years or more experience working with financial institutions, having direct involvement in functional or technical aspects of commercial loan servicing and/or secondary loan trading. 
• Demonstrated experience with system conversions, including analyzing and documenting application and system interactions to support and enhance business processes.
• Strong communication skills in an internal and customer-facing environment.
• Analytical mindset with excellent problem-solving and time management.
• Ability to manage multiple priorities and meet deadlines.
• Hands-on experience with end-to-end software implementation, preferably with a software vendor.
• Passion for delivering outstanding customer experiences.
• Willingness to travel 25–50% to support client engagements.

Bonus If You Have

• Proven ability to mentor, guide, and review the work of junior business systems analysts.
• Hands on experience working with other lending solutions.

What We Offer You

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is