Parking Customer Service Agent

Job Description

At Auxiliary and Business Services (ABS), our mission is simple yet profound: to serve the Virginia Tech community by providing products and essential services so that others can achieve success in support of the Virginia Tech mission. Every day, the unwavering commitment of the ABS team brings this mission to life. Through our work, we ensure that students, faculty, staff, and visitors have access to the resources and support they need to thrive in their academic, professional, and personal endeavors.

The Parking Customer Service Agent is responsible for providing parking services support to employees, students, and visitors of the Virginia Tech campus. General responsibilities of this position include: providing excellent customer service to a diverse group of customers, selling and issuing parking permits, processing citation payments, and performing data entry to process information into the Flex Parking database system. The incumbent will perform report maintenance, daily cash drawer balance, permit inventory, weekly processing of meter collections, and daily processing of returned mail. Additional duties for this position may include being the backup for the Receptionist. This position is responsible for collecting the majority of the revenue received at Parking Services and may require additional hours on nights, weekends, or for special events. The work is mainly performed in an office environment and involves considerable sitting and standing for long periods of time, including repetitive motion through the use of a computer.

The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies Virginia Tech’s Principles of Community; and supports the university’s motto, Ut Prosim (That I May Serve).

Required Qualifications

Experience
• Strong customer service and cashiering experience in a high-demand environment.
• Experience reconciling accounts and/or reports.
• Data entry experience.

Knowledge, Skills, and Abilities
• Demonstrated proficiency with Microsoft Office programs such as Excel and Word.
• Excellent interpersonal communication skills.
• Ability to work with diverse and difficult customers in a team-based environment.
• Ability to provide accurate, detail-oriented results on a consistent basis.
• Must be able to safely and frequently move and handle up to 30 lbs.
• Work is primarily performed in an office environment and involves considerable sitting and
• Standing for long periods of time and repetitive motion through the use of a computer.
• May need to work additional hours outside of normal schedule to meet the needs of the
department and division.
• Must be able to work in a variety of weather conditions.

Preferred Qualifications

• Experience working with database applications.
• Knowledge of Virginia Tech Campus.
• Knowledge of parking rules and regulations.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Anticipated starting salary is $37,000

Hours per week

40

Review Date

03/17/2025

Additional Information

 

The successful candidate will be required to have a criminal conviction check.

 

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous