Principal Product Designer - Cohesion Studio

This role can be based remote anywhere in the US

About You

You’re looking for an environment, team, and role where you’ll thrive and do the best work of your career. That’s why, as a Principal Product Designer of our Cohesion Studio at HubSpot:

• Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.

• You’ll co-own a significant part of the entire product with your partners and you’ll all have the autonomy you need to drive its strategy and vision.

• You’ll never have to guess about how to get promoted. We support you with clear expectations and career paths.

• You’ll be able to work where and how you work best: at home, the office, or any mix of both

About the team

Cohesion Studio is a new team at HubSpot focused on improving user experiences across all of HubSpot’s products. This team operates as a cohesion layer between the design system team and the product teams to evaluate, track, and improve the experience quality along HubSpot’s end-to-end journeys. In this role, you’ll work closely with product teams to ensure HubSpot products meet our high quality standards. In addition, Cohesion Studio works in partnership with teams to define, maintain, and evolve essential use cases to improve customer satisfaction.

Here’s what success in this role looks like:

• Build domain knowledge across all product areas

• Being considered a master in uncovering new unmet user needs across the product

• Contribute significantly to improving product quality and exemplify HubSpot’s commitment to craft

• Partner with engineering and UX leaders, helping improve collaboration and drive team effectiveness and efficiencies 

• Lead the creation of UX evaluation strategies, ensuring key use cases are covered

• Define and establish UX assurance standards, methods, and processes that integrate into the product development lifecycle

• Create decision making frameworks and programs to govern product and design system excellence within an organization

• Deliver intuitive products - we value consumer-grade experience quality while solving enterprise problems

• Using knowledge of root causes to identify gaps and improvement areas within specific user journeys across HubSpot’s products.

• Investigate new problem spaces that span multiple groups

• Having deep data analysis skills and a knack for improving our data collection systems

• Helping team members engage more deeply with data

• Modeling ways to gracefully shift gears as new information becomes available

You’ll love this role if you:

• Model “thinking like an owner” in terms of how team should spend time & resources

• Enjoy tracking multiple high complexity projects and helping create visibility in these areas

• Are obsessed with users, details, and building high quality solutions

• Able to collaborate and influence across disciplines and levels of an organization

• Skilled at collaborating with adjacent teams to create consistency in the product experience

• Have a passion for design systems, helping teams connect the dots, and making the end-to-end customer journey seamless

• Able to lead constructive critiques and have a developed sense for balancing quality, progress, and cohesion of design 

• Are known for your design communication artifact quality (wireframes, prototypes, decks, memos, etc)

• Model best practices for knowledge sharing, collaboration and facilitation

• Have a knack for helping others embrace change across multiple groups

• Clarify shared expectations across groups in service if a larger mission

• Have the proven ability to break down resistance and anticipate pitfalls

• Can confidently deliver clear, direct, and actionable feedback—and ask for it in return

• Share our HEART values and practice growth mindset

About UX at HubSpot

Our UX team is a passionate and diverse group of ~300 product designers, content designers, researchers, and design ops folks globally who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. We design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building