Parts Associate-Hyundai

Job Summary:

Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”. 

Essential Job Responsibilities:

• Customer Service-Assist guest in securing the parts that they need.  Must be able to identify companion parts to support the guest experience
• Inventory- Responsible for inventory to be replenished daily and back orders are monitored and back orders and will call orders are returned if not picked up.
• Order fulfillment- Pull the requested part and notify Manager if inventory is out of stock. Must follow up on back ordered parts.
• Payment- Collect and record payment according to set processes.  Ensure that all internal part orders are billed to the appropriate dealership. Issue refunds as needed.
• Training- Must keep abreast on all required training.

Additional Responsibilities: Adhere to the Tony Group Standards

• SMILE: be positive and respectful to everyone
• GREET: greet everyone within five feet
• HELP: help every guest or find someone who can
• THANK: remember to always thank the guest
• GOLD: Go for Gold (Grand Opening Look, Daily)

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent.
• Prior experience preferred
• Current human resources and/or compensation credentials or certification preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.