Community Outreach Impact Associate

Department: Branch Services & Programs

Employment Type: Part Time

Location: Stephen A. Schwarzman Building

Reporting To: Klaudia Long

Compensation: $25.00 / hour

Description

OverviewThe New York Public Library is seeking an enthusiastic candidate to fill the role of Community Outreach Impact Associate. The candidate must have excellent outreach, organizational, and communication skills and have a high level of comfort engaging with individuals and groups of all abilities and from a wide range of backgrounds.
The Community Outreach Impact Associate must be prepared to travel across the city (including Manhattan, the Bronx, and Staten Island) to build awareness of the Library’s programs and services. This is a hands-on, active role that requires in-person communication and engagement at a wide range of indoor and outdoor environments including city shelters and other housing facilities, community events, festivals and street fairs, and in public spaces such as parks, community gardens, and markets.
This position reports to the Outreach Coordinator in the Community Outreach and Engagement Department and is an integral part of NYPL’s commitment to ensure underserved communities are connected with the Library and have awareness of relevant programs and services.
This is a grant-funded position funded through June 2025 for up to 18 hours per week.

Responsibilities

Responsibilities: 

• Attend and undertake a range of outreach activities at a wide range of year-round community events and festivals in the Bronx, Manhattan and Staten Island.
• Undertake a range of outreach activities at NYPL library locations, community organizations, and in public settings (both indoors and outdoors) such as public housing, city shelters, parks, shopping malls, and recreation centers.
• Assist with maintaining a list of community programs and services to actively refer Library patrons to relevant Library programs, community organizations, and service providers.
• Plan, set-up equipment, and attend scheduled outreach events.  
• Provide clear information about NYPL services and programs in in-person and online settings.  
• Provide administrative support for NYPL community outreach initiatives; collect data and assist with preparing impact reports on key events and monthly activities.
• Maintain up-to-date stakeholder contact information and help identify new opportunities for community outreach. 
• Collaborate with partners across NYPL including the central programming and outreach teams, branch staff, and central services teams, including Branch Programs and Services, BookOps, Communication, and Facilities.
• Perform related duties and work on special projects as required.

Required Education, Experience & Skills

Required Education & Certifications

• Bachelor’s Degree
• 1-2 years relevant work experience
• Conversational fluency in a non-English language eg. Arabic, Chinese, French, Spanish, Portuguese, Russian, Ukrainian, Wolof.

Required Experience

• Experienced in outdoor outreach events.
• Proven track record working with diverse communities and people from underserved neighborhoods.
• Excellent oral and written communication skills including ability to produce quality documents, reports, and communications in a variety of formats for both internal and external audiences, and the ability to present verbal information confidently to a range of audiences.

Required Skills 

• A passion for learning and helping others to learn.
• Excellent community outreach and engagement skills.
• Excellent organizational skills.
• Interpersonal skills, including an ability to get along with people of diverse backgrounds and abilities and a talent for making people feel welcome and included; ability to work on multiple teams and be a team player.
• Digitally literate and able to work and learn easily using technology.
• Demonstrated ability to work well in a team atmosphere and independently under minimal supervision.
• Excellent detail management and organization skills.
• Demonstrated commitment to principles of diversity, equity, and inclusion. 
• Flexibility and willingness to travel within the NYC Metro area.

Managerial/Supervisory Responsibilities: 

• N/A

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NYPL Core Values:  All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resou