Claims Team Lead

As the world's largest car sharing marketplace, Turo is growing and hiring talent in the US, Canada, United Kingdom, France, and Australia. Our collaborative teams encourage you to be curious and bring new ideas that will drive our company’s mission.  Turo prides itself on its culture that celebrates diversity and gives everyone space to learn and grow.

About the team

We are looking for an ambitious, hard-working Claims Team Lead who is driven to grow at Turo. This Lead role will primarily support our total loss team and helping us minimize costs for storage and towing, and to maximize returns on our salvage.                                                                                                                                     

What you’ll do:

• Your main focus will be on Total Loss storage, release issues, and monitor the sale of Turo salvage.  
• Train and develop workflows for the total loss team and general floor to help mitigate storage issues.  
• Work with our vendors to develop processes and monitor progress. 
• Develop and generate process improvements along with different types of project work.
• Communicate with leaders on the progress of salvage returns and storage. 
• Providing oversight for the administration of reserves and salvage sales. 
• Work with salvage vendor on the preservation and protection of vehicles
• Assist in training with associates on vehicle moves and negotiations of storage costs. 
• Be a subject-matter expert with our Biz Ops team on Origami and system support for total loss

Your profile:

• 2+ year claims expertise and strong knowledge of total loss handling. 
• Strong written and verbal communication skills
• Flexible, Adaptable, while displaying learning agility
• Positive and hard-working
• Exceptional negotiation skills
• Able to coach and influence others. 
• Outstanding conflict resolution and de-escalation skills
• Ability to work in a fast-paced environment and be able to multitask  
• Excellent follow-through and attention to detail
• Commitment to high responsiveness and availability
• Comfortable providing coaching and feedback
• Embraces Turo’s values

Bonus if you have:

• 1+ year Turo claims expertise

The Phoenix base salary target range for this full-time position is $52,000 -$58,500 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process. Please note that the salary range listed in this posting reflects the base salary only, and does not include bonus (if applicable), equity, or benefits.

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Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• $2,000 Learning & Development stipend to invest in your professional development
• $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
• $100 USD Monthly Turo travel credit
• Cell phone, internet and Fringe benefit stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
• Annual Turbo Week (week-long, company-wide conference)

 

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

 

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinanc