Retail Operations & Analysis Specialist II, Global Partners - Converse

We are looking for a Retail Operations & Analysis Specialist II on our Global Partners team to play a key role within the Direct-to-Consumer store team through accurate management and governance of store operations related processes and retail KPIs.

WHO YOU WILL WORK WITH

Global Partner Markets is a small but mighty team that works with 28 licensee and distributor partners to drive brand energy and business results across 40+ countries (in Latin America, Central + Eastern Europe, Middle East, Africa, and SEAIA). As a Converse geography, the Global Partners team is proud to provide our partners with top-tier guidance in regard to Planning & Analytics, Merchandising, Marketing, Marketplace Management, and Strategy as they manage the Converse brand in their territories.

WHAT YOU WILL WORK ON

• Work closely with Commercial and business partners, driving process and store operational perfection as we work through the different seasons.
• Identify potential issues and opportunities in stores in the early stages and drive these towards resolution in close collaboration with your cross-functional partners.
• Develop toolkits and staff training content
• Develop a deep understanding of retail strategies, our direct-to-consumer offense and store operations process.
• Provide support for key strategic projects as well as the ongoing evolution of the key systems and processes that enable our work.
• Translate business data and concepts into meaningful insights throughout the seasons.
• Review store KPIs monthly reports to ensure key performance objectives and highlight any potential opportunities.
• Research and drive resolution across countries for all store operations opportunities including root cause analyses.
• Collaborate with business partners and key stakeholders to ensure stores are performing to KPIs and delivering a premium consumer experience.
• Brief and manage vendors (Give agency/vendors the right brief sets of what we want to achieve)

WHO WE’RE LOOKING FOR

• Bachelor’s degree or equivalent combination of education, experience or training
• 2+ years of experience in Retail/ operations / process roles (preferably in a Retail or planning context) is a plus
• Strong analytical and data management experience.
• Affinity for retail operations and passion for our product and consumer
• Experience working cross-functionally across multiple aspects of a retail business.
• Solution oriented
• Strong written and verbal communication skills
• Ability to learn quickly and evolve
• Ability to work independently, while balancing multiple priorities at once and meet tight deadlines
• Strong time management and organizational skills
• Strong sense of urgency 
• Tolerance for ambiguity
• Strong digital literacy including proficiency with Excel and PowerPoint (experience with Sigma and Tableau is a benefit)

• Availability to work evenings, weekends, and some holidays
• Fluent in English, ability to speak Spanish is a plus.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.