DEPARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

Support Division

1600 W Monroe Street, Phoenix, AZ

Salary: $23.79 

Grade: 17

Closing Date: 

The Program Project Specialist 1 is a dynamic, detail-oriented role that ensures ADOR’s facilities remain resilient, data-driven, and secure. This position balances proactive project coordination with essential, day-to-day operational support. The ideal candidate will possess strong organizational skills, a collaborative mindset, and the ability to pivot between strategic planning—such as emergency preparedness testing—and routine security onboarding tasks. As a key support mechanism for the Facilities team, this role directly impacts the department's operational readiness, the onboarding experience of new agency personnel, and office layout optimization.

This position requires a full time in office presence at the Department of Revenue Phoenix office, 1600 W Monroe St.

Essential Duties and Responsibilities include but are not limited to:

          Continuity of Operations Plan (COOP) Oversight & Testing

• Annual Plan Maintenance: Coordinate the comprehensive annual review and updating of the ADOR Continuity of Operations Plan (COOP), ensuring all division contacts, protocols, and resource lists remain accurate and compliant with state guidelines. (Google Docs)
  
• Deployment & Readiness: Assist in managing the COOP deployment strategy, ensuring key stakeholders across the agency are educated on their roles during an emergency or disruption.
  
• Table-Top Exercises: Plan, schedule, and facilitate annual table-top testing exercises. Document outcomes, identify gaps in response capabilities, and draft post-exercise reports to continuously improve agency preparedness.
  
  Facilities Metrics & Huddle Board Management 
  
• Collaborative Metric Development: Work closely with the Facilities Administrator to identify, define, and develop key performance indicators (KPIs) that accurately reflect the health and efficiency of Facilities and Maintenance operations.
  
• Weekly Data Maintenance: Gather, track, and update data weekly to populate the team’s visual management/huddle board (Google Sheets).
  
• Meeting Facilitation Support: Ensure the huddle board is accurate and audit-ready before the weekly team meeting, highlighting trends and areas requiring immediate attention to drive continuous improvement.
  
  Identification Badge Processing & Issuance
  
• Credential Production: Oversee and assist in the physical production, printing, and encoding of official agency identification and access control badges for employees, contractors, and visitors.
  
• Database Management: Maintain the integrity of the badge access control system by accurately entering user data, modifying access permissions as authorized, and troubleshooting minor hardware/software issues.
  
• Customer Service: Provide professional, customer-focused service to personnel during the badging process, ensuring compliance with agency security protocols.
  
  Digital Fingerprinting & Onboarding Support
• Biometric Data Collection: Guide new hires through the background check process by operating digital fingerprint-scanning equipment in accordance with the Department of Public Safety (DPS) and applicable statutory regulations.
  
• Chain of Custody & Confidentiality: Maintain strict confidentiality and adhere to rigorous data-security protocols when handling sensitive personal identifiable information (PII).
  
• Scheduling & Tracking: Coordinate with HR to efficiently schedule fingerprinting sessions, ensuring onboarding timelines are met, and track submissions for status updates.
  
  Office Planning & Physical Relocation
  
• Office Configuration Support: Assisting with dynamic workspace layouts, cubicle adjustments, a