Job Title

Senior Program Manager- Facility Services

Job Description Summary

Oversight of Continuous Improvement Program, Business Support Program, Technical Training Program, and Planning and Scheduling Program. Responsibilities include direct leadership of each program manager, customer relations, quality assurance, problem solving, continuous improvement, and program element service delivery. Will assist in new location startups as it relates to each of the programs.

Job Description

Who Are We?   

• C&W Services is the industry leader in cutting-edge maintenance and janitorial programs for facilities ranging from corporate office portfolios and manufacturing plants to large public venues—keeping our client’s facility running smoothly all the time.  

What’s The Job? 

• Management of the Continuous Improvement Program, oversite of the Technical Training Program, Planning and Scheduling Program and Business Support Program. Responsibilities include customer relations, quality assurance, problem solving, program element continuous improvement and service delivery. Will assist in new location startups as it relates to the programs. 

Title: Senior Program Manager

Focus: Continuous Improvement, Planning/Scheduling Program, Technical Training Program, and Business Support Program.

Location:  Remote from home office; travel to client sites and meetings
Salary:  up to $120,000 depending on experience and education
Benefits: over $14K in company paid benefits and time off
 
What’s in it for me?  

• Weekly pay on Fridays.
• Comprehensive benefits that start on your first day.
• Advancement opportunities.
• Training to work in a cutting-edge facility.
• Company provided safety apparel and uniforms.

  

What Will I Be Doing?   

Here are just a few things you can expect to do daily:  

• Ensure adherence to company and client safety programs and expectation.
• Ensure adherence to company policies and procedures.
• This position will be responsible for the management, direction, coordination, and performance of Continuous Improvement, Business Support, Planning & Scheduling and Training & Skills Development Programs.
• Budget oversite for these programs.
• Ensure team members perform assigned tasks in a safe, effective, and efficient manner.
• Provides short range/long range planning to include initial overall planning with the Director of Operations, and one-on-one activities with Program Managers and customers.
• Develops and implements quality assurance methods and procedures, overseeing same and assessing quality levels achieved by Program Managers.
• Develops and implements performance metrics and reports progress on same for each Program Manager Team.
• Performs other related duties as required or requested.

Competencies:

• Demonstrates excellent oral and written communication skills.
• Demonstrates excellent personal skills, being able to work effectively with all levels of personnel and client.
• Remains knowledgeable in new product/service delivery and communicates same to Program Managers.
• Development and maintenance of performance metrics records.
• Interact with customer and client personnel to identify customer/client expectations.
• Program content development, review, and continuous improvement. 

What Makes Me Qualified?  

• Education: Minimum qualification: possess a high school degree or an approved GED. An advanced degree in Business Management is preferred, but not required.
• Experience: Possess a minimum of five years’ experience in program management, with experience in training and planning & scheduling preferred, but not required.
• Accreditation: Membership and demonstrated active participation in industry related professional organizations (SMRP, IFMA, BOMA, etc.) with applicable professional certification is desired but not required.
• Computer Skills: Demonstrated proficiency in creating and working with documents in Microsoft Word, Excel, and PowerPoint.
• Travel: Ability to travel up to 25%

Don’t meet all the requirements but are still interested in working for u