Sales and Events Coordinator - Hourly Wage $27.00

Job Summary

Make your story part of ours at the TETRA Hotel Campus.

Opened in 2022, TETRA Hotel, Autograph Collection brings understated luxury to the Silicon Valley market as the only AAA Four Diamond Marriott property in the Silicon Valley region. In conjunction with it’s sister property, the AC Hotel Sunnyvale Moffett Park, this stunning hotel campus has a combined 350 guest rooms and suites, 2,000 sq ft of indoor meeting space, and unique outdoor gathering spaces to offer an experience exactly like nothing else. The campus also features several distinct dining and drinking destinations, including Adrestia - a Californian restaurant with Asian, Mediterranean and French inspired fare, NOKORI – a bespoke Japanese Whisky lounge with Izakaya bites, and Coffee Manufactory – featuring craft coffee, curated retail, and a conbini inspired grab and go. At our AC Wing, the AC Lounge brings Spanish inspired lobby bar with gin and tapas alongside the AC Kitchen, our European inspired breakfast spot. Beyond our meeting and dining experience, the campus has amazing immersive art in communal spaces: the Nexus, the Mark, and our third level olive-shaded pool deck.

Our Campus Sales Coordinator will assist Director of Sales, Sales Manager, and Catering Manager in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team as well as light selling duties to small groups and functions for multiple hotels. The incumbent may also perform light selling duties to small groups and functions as directed by the Director of Sales.

Responsibilities

QUALIFICATIONS:

• High School diploma or equivalent is required with College course work in related field preferred. Experience in a hotel or a related field is also preferred. 
• Ability to type 55 wpm
• Proficient with Microsoft operating Systems OnQ and Sales Pro Enterprise
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

JOB RESPONSIBILITIES:

• Approaches all encounters with guests and Associates in an attentive friendly courteous and service-oriented manner.
• Maintains regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands.
• Maintains high standards of personal appearance and grooming which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards).
• Complies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintains Sales files in an organized fashion and as per specified standards.
• Maintains Accounts Coverage Program as applicable.
• Demonstrates awareness of established goals for each department and the role played in Sales process to achieve and/or exceed these goals. 
• Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately timely and in a professional manner.
• Types sales contracts BEO’s correspondence reports forms directs mail pieces etc. as needed by sales team.
• Maintains lead log and lead statistics to be used for strategic outbound sales. 
• Maintains Sales system (i.e. Delphi SalesPro etc.) docs and ensures consistent accurate and working properly.
• Assists managers on creative projects including proposals direct mail pieces invitations special events etc.
• Maintains timely and effective paper flow and communication within department and to other departments.
• Maintains flow of sales contracts through proper distribution to client team and to appropriate dept. head.
• Quotes prices for meeting inquiries and works with respective Sales leadership at the property (i.e. DOS Catering Manager) to handle small groups of less than 10 rooms and small meetings of less than 10 people.
• Works with Sales leadership to de