Delivery Senior Director

Req ID: 291327 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Senior Director to join our team in Plano, Texas (US-TX), United States (US).

 

Role Responsibilities:

- Ensuring overall client satisfaction.

- Day-to-day management of delivery, issue resolution and effective risk management.

- Working closely with the global practices to ensure high quality delivery.

- Accountable for contracted deliverables, SLAs and milestone achievements within approved cost structures

- Provide Client expectation management on all delivery related aspects while working closely with Client Manager and Group Delivery Executives.

- Responsible for proactive productivity improvement, best practice implementation and innovation.

- Provide leadership for the entire delivery team across onsite, offshore and nearshore working closely with local teams and offshore/nearshore delivery managers.

- Creation and active coaching of strong team structure working closely with the Group Delivery Executive.

- Ensure succession planning and career progression for all individuals in the account.

Support timely rotation of resources to and from the accounts working closely with GRM.

- Work closely with Client Manager and Group Delivery Executive in the following activities:

- AOP and Monthly forecast

- Monthly activities like resource forecast, invoicing & revenue recognition

- Optimal deployment and utilization of resources

- Support Client Management and Sales Support Team for the development of all proposals.

- Participate in the review of proposals to ensure that the proposals are of highest quality, achievable and competitive.

- Sign off on behalf of Delivery, along with Group Delivery Executive, for the proposals submitted to the customer.

 

Basic Qualifications:

- 15+ years related experience with 6+ years delivery/management experience

- Working/supporting a Life Insurance and Annuity environment

- Managing delivery in a matrix organization

- Demonstrated experience driving up profitability through optimization and productivity improvement initiatives

- Experience working in a global delivery offshore model

- Leadership or supervisory experience to lead others to achieve desired results, including:

- Ability to lead others to improve work processes by assess individual performance and communicate assessments effectively

- Ability to lead large cross-functional teams (often times global in nature)

- Ability to establish goals and assist others to achieve goals and meet expectations

 

Nice to have:

- Project management experience spanning development projects and support teams

- Experience with delivery components for account (P&L) Profit and Loss. Ability to motivate, direct and lead large groups of people at all levels within the organization.

- Ability to identify and effectively and efficiently resolve employee performance problems or issues -CSM, PMP certifications

 

Education:

- B.S. degree