Operations Coordinator - Mansion

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

 

Role Overview

The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Coordinator is responsible for managing all aspects of the day-to-day processes, including key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively supports the implementation of policies and procedures.

 

Responsibilities

Operational Excellence/Compliance

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team.

• Coordinate efficient opening and closing procedures.

• Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses.

• Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations.

• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately.

• Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience.

• Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock

movements) to ensure a successful annual inventory.

• Uphold Cartier standards within the boutique environment, including but not limited to

maintenance, third party vendors, tools and technology, equipment, etc.

• Partner with client-facing teams to manage the boutique supply inventory including

replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization.

• Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation).

• Support overall success of boutique audits; partner with management to implement and execute action plans.

• Participate in daily set up and break down of boutique for opening/closing as needed.

• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers.

• Assist with special projects as needed.

• Consistently reach and aim to exceed all KPIs.

 

 

Maison / industry knowledge