MF Infrastructure and Operations, Senior Director

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make rental housing more accessible and affordable across the nation. The Technology & Operational Risk department within the Multifamily (MF) division is seeking a Senior Director to lead its Technology Infrastructure and Operations. This critical role is responsible for overseeing the Multifamily Division's IT infrastructure and operations, ensuring systems are scalable, reliable, and secure. This role involves management of support services, integration of DevOps practices, oversight of environment management, and leadership of the Testing Center of Excellence. The ideal candidate will exhibit excellence in managing cyber and resiliency risks and will drive continuous improvement in infrastructure management. As a trusted advisor and leader, the ideal candidate will be a strategic thinker with a proven ability to lead a team and drive operational excellence. Apply now and learn more about our excellent benefits and why there’s #MoreAtFreddieMac.

Our Impact:

• Freddie Mac Multifamily finances rental housing to ensure an ample supply of affordable housing. We provide mortgage funding for apartment loans nationwide, purchasing loans from a network of lenders and then securitizing them. Our reach extends to large metropolitan areas, mid-market cities, and smaller communities, housing a diverse array of renters, including students, working families, and more.
• We lead the strategy and execution needed to deliver on this mission by collaborating with Multifamily business leaders to manage Multifamily operational and compliance risk and develop and maintain digital solutions that further support our mission. We prudently leverage our extensive data assets and risk management capabilities to scale our mission of providing affordable housing.
• We foster an inclusive environment that promotes active engagement, intellectual curiosity, and skill development to empower a dynamic workforce.

Your Impact:

• Infrastructure Management: Plan, implement, and maintain a robust IT infrastructure aligned with Freddie Mac Enterprise Operations & Technology (EO&T) roadmaps and budget, ensuring system stability, high availability, and performance of our systems & applications. Oversee EO&T initiatives, upgrades, patching, and vulnerability remediation.
• Help Desk Oversight: Manage Multifamily support services (Level 3) to guarantee efficient resolution of system & application issues and outages, enhancing internal & external user satisfaction.
• DevOps Implementation: Lead the organization's transition to DevOps methodologies, promoting automation and continuous integration & deployment processes.
• Environment Management: Ensure effective management of development, testing, and production environments/infrastructure to support rapid application delivery and ensure optimal performance.
• Cyber Risk Management: Partner with Freddie Mac EO&T to develop strategies and implement measures to mitigate cyber threats and protect data integrity. Administer customer on-boarding, access management, compliance, and audit support.
• Resiliency and Risk Management: Establish processes and perform testing for business continuity and disaster recovery, ensuring operational technology resiliency and risk mitigation.
• Business Operations and Business Rules Management: Drive resolution of internal and external user issues, management of business rules, and execution of system administration functions and workarounds to enable business transactions.
• Enterprise Engagement & Portfolio Management: Collaborate with Enterprise partners in planning, prioritizing, and executing enterprise initiatives across security, infrastructure, and sustainability efforts.
• Centralized Testing Excellence: Lead centralized testing operations including best practices for functional testing, testing automation, regression testing, and performance testing, ensuring consistency and thoroughness in testing protocols.

Qualifications:

• Industry Experience: Proven experience in IT infrastructure management and operations, preferably with 15+ years in a leadership role. Strong background in DevOps practices, including experience with tools and methodologies. Knowledge of cybersecur