CLINICAL PROGRAM COORDINATOR

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The University of Miami Health System has an exciting opportunity for a full-time Clinical Program Coordinator to work at the UM Hospital & Clinics in Miami. The incumbent assists in the development, organization, production, and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Moreover, this employee provides general oversight to daily program activities in support of the University’s mission

CORE JOB FUNCTIONS                                                                                                     

• Evaluates program effectiveness, analyzes results, and recommends appropriate action.

• Coordinates program activities with other program, department or staff activities, ensuring optimum efficiency.

• Trains, develops, and empowers staff to effectively perform their jobs.

• Acts as a main point of contact for project funders, advisors, speakers, and participants, and recruits program participants, members, and volunteers.

• Develops cooperative relationships with patients and families by projecting a positive image and creating a professional atmosphere.

• Develops program communications and promotional literature for distribution, including newsletters, brochures, and flyers.

• Prepares periodic reports, financial statements, and records for management or outside agencies.

• Maintains patient confidentiality as well as the confidentiality of hospital business information.

• Oversees the maintenance of established supply levels in unit and supply rooms.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

The Clinical Program Coordinator is responsible for monitoring the imaging dashboards, which tracks the status of imaging studies and reports. This includes reviewing the dashboard for potential problems, such as delays in reporting, expediting STAT cases, and communicating with radiologists and other healthcare providers to ensure that imaging studies are processed and reported in a timely manner.

In addition, the coordinator will assist in monitoring the performance of artificial intelligence (AI) algorithms used in the radiology department to generate preliminary imaging results. This includes reviewing AI-generated reports for accuracy and completeness, identifying any potential errors, and communicating with radiologists, technologists, referring physicians, and other healthcare providers to ensure that AI is being used safely and effectively to coordinate care and convey results to patients.

The Clinical Program Coordinator will also work with the radiology team to develop and implement policies and procedures for the use of AI in radiology and the overall imaging dashboards and provide general oversight to daily program activities in support of the University's mission.

• Provides support to the clinical operation for the Radiology Department (8 Divisions)

  • Put in tickets for UM workstation down

• Assist with expediting Imaging interpretation requests from patients and ordering providers (e.g. STAT inpatients and outpatients, requests for expediting reads) –PowerBI and Epic

• Run pending imaging reports for inpatients & outpatients for all UM facilities

  • Identify encounters with errors (missing images)

  • Report studies with errors to the PACS team

  • Run pending study report/upcoming appointment report to expedite interpretation –access to Power BI report

  • Send pending study reports to VC, Clinical operations & Division Directors (status 48 hours/96 hours)

• Answers and monitors incoming phone calls and emails related to clinical studies (other department request)

  • Manages Departmental Clinical email account (new)---need a generic response divide by time and everyone works on all overnight emails

• Protects sensitive patient medical records through the strict following of the Health Insurance Portability and Account