Service Desk Level 2 Analyst - Miami, FL

 

 

🌟 Join DYOPATH as a Service Desk Level 2 Analyst – Miami, FL 🌟

Do you enjoy solving technical challenges and keeping people connected? DYOPATH is hiring a Service Desk Level 2 Analyst who thrives on teamwork, curiosity, and delivering exceptional IT support.

Why You’ll Love Being a Service Desk Level 2 Analyst at DYOPATH

• Purpose with Passion – Our L.O.V.E. philosophy (Living Our Values Every Day) turns everyday work into meaningful impact.
• Grow & Thrive – From certifications to career advancement, DYOPATH invests in your development.
• Award-Winning Culture – Known for outstanding IT service, we bring the same dedication to our team.
• Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!

Benefits That Make a Difference

• 🏥 Medical, Dental & Vision Coverage
• 💡 Life Insurance
• 💼 401(k) with Company Match
• 🌴 “Pick Your Day” Paid Holiday
• 🍼 FSA & HSA Options
• 🐾 Pet Insurance (because pets are family!)
  …and more!
  👉 Full benefits overview at dyopath.com/careers

Role Overview

• Location: On-site in Miami, Florida
• Schedule: First shift, Monday–Friday
• Pay Rate: Up to $27/hour, based on experience

Your Mission as a Service Desk Level 2 Analyst

• Be the go-to technical resource for desktops, laptops, printers, mobile devices, software, and network issues.
• Handle mid-level challenges, resolve what others couldn’t, and escalate when necessary.
• Collaborate with IT teams to troubleshoot and resolve escalated incidents.
• Mentor Level 1 analysts—coach, guide, and empower them.
• Prioritize user satisfaction with timely resolutions and proactive follow-ups.
• Invest in yourself through training, certifications, and ongoing learning.
• Participate in special projects that shape how we deliver services.

What You Bring to the Team

Education & Certifications

• Associate’s degree (or higher) in Computer Science or similar preferred.
• Professional certifications (or working toward):
• HDI Support Center Analyst (HDI SCA)
• ITIL Foundation
• Microsoft 365 Certified: Fundamentals
• Microsoft 365 Certified: Endpoint Administrator Associate

Experience & Skills

• 2–4 years in technical support, with at least 1 year as a Service Desk Level 2 Analyst or similar role.
• Exceptional customer service skills, communicating technical solutions clearly for all user levels.
• Strong proficiency in Windows OS, Microsoft Office suite, and advanced network troubleshooting.
• Familiarity with ITIL or similar service frameworks.
• Comfortable working independently and collaboratively.
• Great analytical and multitasking skills under pressure.
• Skilled with remote-support tools and techniques.

Why This Service Desk Level 2 Analyst Role Rocks

You won’t just fix problems—you’ll be a trusted advisor, a mentor, and a key player in delivering world-class IT support. You’ll work with passionate people, learn new skills, and help shape the future of tech services at DYOPATH.

Ready to Elevate IT Experiences?
If you’re excited to make a real difference and love the challenge of solving technical puzzles in a team-first culture, DYOPATH wants you! Apply now to become our next Service Desk Level 2 Analyst in Miami! 🚀

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.