Senior Manager, Partnerships Strategy & Operations

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the Role

Flex is seeking an ambitious, results-driven Senior Manager, Partnerships Strategy and Operations, to own the strategy, systems and insights that accelerate user adoption and growth across all of our partnership verticals. This role is ideal for a highly analytical problem solver, who can blend user conversion funnel strategy, experimentation, cross-functional mobilization and partner enablement. Reporting to the Senior Director of Strategic Partnerships, you’ll play a critical role in driving growth across partners, developing a best-in-class partnership playbook and translating learnings into new vertical partnerships. This position offers a hybrid work environment.

This role is available to candidates working 2-3 days a week hybrid in either our NYC, SF, or Salt Lake City office. Candidates relocating to our hubs may be eligible for relocation assistance.

Key Responsibilities

Partner Growth Strategy

• Own user conversion funnel improvement across every stage of the user journey (from click to sign-up to transacting to repeat transactions)
• Build a comprehensive funnel strategy that outlines target KPIs, diagnostics, and key growth levers
• Define “what good looks like” for strategic partner user conversion funnels, drawing inspiration from other Flex channels and high-performing ecosystems outside of Flex
• Identify cross-partner and cross-vertical insights that drive scalable growth playbooks

Analytics, Insights & Experimentation

• Partner with Data & Insights to develop dashboards, frameworks, and tools that surface funnel health, trends, and risks
• Maintain a centralized repository of experiments, tests, results, and learnings across all partnership types
• Conduct root-cause analysis on funnel bottlenecks and develop actionable recommendations

Cross-Functional Leadership & Operational Excellence

• Collaborate closely with the Strategic Partnerships team to translate insights into high-impact initiatives and ensure strong execution with partners
• Partner with Product, Engineering, and Design to recommend and prioritize enhancements to partner-facing experiences
• Drive cross-functional alignment on partner growth objectives, operating rhythms, and accountability

Partner Enablement & Go-to-Market Support

• Develop scalable tools, playbooks, and best practices for partners to optimize activation and utilization
• Inform partner-facing collateral, communications, and training materials that drive funnel efficiency
• Support QBRs, MBRs, and partner discussions with data-driven insights and recommendations

Key Qualifications:

• 6–8+ years of experience in strategy, partnerships, business operations, revenue strategy, consulting, or a similar analytical and cross-functional role
• Demonstrated success driving measurable growth through funnel optimization, experimentation, and data-driven strategy
• Strong analytical capabilities with experience in building models, dashboards, and insights used for strategic decision-making
• Exceptional cross-functional collaboration skills; able to guide teams toward clarity, alignment, and execution
• Excellent communication and presentation abilities; comfortable influencing senior stakeholders internally and externally
• Highly organized and detail-oriented, with the ability to manage multiple initiatives in a fast-paced environment
• Familiarity with BI tools, funnel analytics, and experimentation frameworks is a strong plus

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $220,000 - $245,000. For all other states, the base salary pay range will be $190,000-220,000. 

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empa