Sr. Transportation Coordinator

 

Foods people love. Brands people trust. And a career that nourishes your future like no other.

 

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

 

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

 

This position is not eligible for Visa Sponsorship.

 

 

POSITION SUMMARY:

The Service Specialist position provides the tactical execution of the transportation team through On-Time pick up and delivery management, In transit tracking, risk identification and mitigation, date maintenance, and exception management to meet internal and external customer expectations. The Service Specialist interacts with a large number of internal and external critical partners. The position requires a self-managed individual who is aligned with the expectations and objectives of the Supply Chain as they conduct their daily operational activities. This position is based in the centralized Transportation Hub (T-Hub) in Dekalb, IL or remotely in Solon, OH.

 

 

PRIMARY RESPONSIBILITIES:

Operational:

• Efficiently and effectively execute the transport of products utilizing the Transportation Control Tower (TCT) tools and processes to exceed service expectations.
• Collaboration with cross-functional areas including customer service, carriers, facilities, and deployment while maintaining the proper professional approach in all interactions (face to face, phone, email, meeting, etc)
• Take initiative and make decisions independently weighing customer needs, facility requirements, carrier capacity, and escalating as appropriate.
• Ensure load coverage by utilizing published rote guides while balancing service and cost.
• Support Nestle Operational Master Plan, Nestle Continuous Excellence Initiatives and Continuous Process Improvement.
• Resolve conflicts/discrepancies positively, professionally, and timely.

Functional:

• On-Time pick up management
• In transit tracking
• On-Time delivery management
• Risk Analysis identification and mitigation
• Date maintenance
• Exception Management

Administration:

• Build strong working relationships with internal and external customers.
• Daily communication on successes and opportunities.
• Pursue continuous education on Transportation and Supply Chain.
• Trusted with confidential information.
• Embrace a Winning mindset, while being aligned, agile and adaptable.

 

Other duties as assigned including but not limited to meetings, projects, travel, training, and other necessary tasks to support adding the most value to Nestle.

 

REQUIREMENTS AND MINIMUM EDUCATION LEVEL:

• High School Diploma, with a college education preferred.
• Requires a professional approach to internal and external customers.
• Demonstrates a professional image and demeanor.

 

EXPERIENCE:

• Transportation and/or logistics experience preferred
• Experience in a tactical and fast-paced office environment
• Strong customer service skills

 

SKILLS:

• Strong verbal and written communication skills
• Analytical, decision-making and good judgment is required.
• Strong interpersonal skills a must.
• Must be able to handle shifting priority requirements
• Must be able to thrive in a team environment
• Must be resilient to and embrace change
• Must be proficient in Microsoft Office, Word, Excel, and Outlook Programs

 

278078

 

It is our business imperative to remain a very inclusive workplace.

 

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you su