Retail Sales Supervisor

Job DetailsJob Location: Lake Junaluska Assembly Inc - Lake Junaluska, NC 28745Position Type: Part TimeEducation Level: High SchoolTravel Percentage: Up to 10%Job Shift: DayJob Category: RetailLJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.  

Position Summary: 

The Retail Sales Supervisor supports daily operations across all retail outlets, sharing supervisory responsibilities with a co supervisor to ensure consistent coverage and strong customer service. The role oversees staff workflow, retail and coffee bar operations, inventory management, and merchandising standards. This position also assists with training, customer relations, and maintaining a clean, well presented environment that reflects our hospitality standards.

Essential Functions:



Primary responsibility is to supervise the daily operations of all retail outlets.


Responsible for managing or delegating the following:



Opening and Closing Procedures


Staff daily workflow


Point of Sale transactions, barista and retail sales duties 


Stocking, re-ordering food and drink inventory, supplies, within approved monetary amounts 


Verify deposits and submit to Accounting


Implement change orders (cash) for all locations throughout the day


Equipment cleaning and maintenance


Stocking Hotel markets, re-ordering and cleanliness


Baking Pastries & Recipe Book update




Operates a commercial espresso machine, preparing and pulling the shot. Prepares grinds per request of the customer. 


Prepares milk-based drinks, creating effective frothing, pouring, and latte art. 


Suggests beverage and/or food to customers to enhance their order. 


Prepares beverages to standard, and follows health, safety, and sanitation guidelines for all products. 


Training-ongoing and new staff


Address customer complaints and escalate accordingly 


Assisting with Annual Inventory, counting, cycle counts, recounting


Ensure orderliness & cleanliness of store and display presentations meet the standards one would expect from a premier hospitality organization.


Responsible for the frequent review of coffee shop inventory, re-stocking of food & supplies. 


Frequent visits to hotel markets to rotate stock, review inventory needs and deliver merchandise.


In the absence or approval from the Director, order and pick-up supplies from local vendors. 


Oversee checking in of food inventory against purchase orders, properly pricing incoming products & placing on sales floor, restocking merchandise to maintain fullness of displays, and maintaining appropriate signage throughout the store.


Lead the operations of the coffee bar-preparing and crafting beverages, selling food items, operating POS system.


Provide overall leadership in the department to consistently strive to deliver quality service and meet company hospitality standards.


Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality to “exceed guest expectations”. Serves as point of contact for hospitality and guest services departments.


Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department.


Perform other duties and responsibilities as assigned and required.


QualificationsKnowledge, Skills and Abilities



A combination of education and experience equivalent to an Associate’s in Business, Hospitality Management and a minimum of 3 years successful Retail or Food Service experience. 


Hospitality experience strongly desired.


Excellent time management skills


Working knowledge and experience with POS and inventory management systems.


Have an understanding of Microsoft Office and Outlook suite tools


Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.


Ability to read and comprehend instructions, short correspondence, emails, and memos.


Ability to effectively present job related information upon request to customers, clients, and employees of the organization.


Proven organizational skills and interpersonal skills are required.


Ability to interact with a wide range of people in varied situations, and calmly and professionally address guest complaints or concern


Must be dependable and willing to work a flexible schedule including nights, weekends, holidays and OT when necessary.


Local travel required. Must have a valid driver’s license and be willing to transport supplies with reimbursement for mileage.



Working conditions



Moderate physical activity perf