Senior Support Engineer

<p>Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.</p><p></p><p></p><p><u><b>Role Summary</b></u></p><p></p>Role Summary<br/>To support Mavenir product and system solutions in a specific technology area with defined customers prospects.<br/><br/>Main Responsibility Area: MS solution Architect for Vo=WiFi &amp; support in product and solutions level. Expertise and demonstrated competence in IMS technology area, supporting others. Understanding client needs, identifying solutions to non- standard queries; actively creating business opportunities. Understanding internal/external business issues.<p></p><p></p><p><u><b>Key Responsibilities</b></u></p><p></p><p></p><ul><li><p><b><span>Key Responsibilities</span></b></p></li><li>Ability to explain 5G/4G/3G/2G Core (Voice Core &amp; Packet Core), VoLTE/VolTE, solutions and architectural changes to global telecom customer teams</li><li>LLD and HLD designing for VolTE and related IMS network</li><li>Ensuring smooth VolTE operations and effective customer management</li><li>Troubleshooting of E2E network issues &amp; coordination with all stakeholders</li><li>Subject matter expert (SME) for Core Network functions &amp; should have experience on followings <span>technologies/products:</span></li><li>Architect for VolTE</li><li>Voice Core # IMS/ VoLTE (CFX, TAS), SBC, MRF, DRA</li><li>3G Core (MSS, MGW)</li><li>Mobile core technologies, including 3gpp, IMS Virtualization, M2M and LTE is helpful</li><li>Awareness of telecom evolution topics Cloudification, VMware, OpenStack, Containerization, ZTS</li><li>Candidate shall have working experience in VolTE including GSM/4G mobile core network/switching of any vendor.</li><li>-Trace analysis skills of network interface <span>Gb,RANAP,Gr,GTP,S1-MME,S6a,S5-S8,S13,S11,S10,Gx,Gy,Rx,Gm</span> etc.</li><li>Will be responsible for direct contribution to customer offers/bid technical solutions writing, reviewing own &amp; attached team members deliverables.</li><li>Must have Shell Scripting &amp; Linux experience</li><li>Expert in own product/solution area. Responsible for reviewing own and peer's work.</li><li>Responsible for providing end to end support in MS Operation work.</li><li>Ready to work in shift and different time zone based on requirements.</li><li>Knowledge about Cloud, <a href="https://jobsearch.naukri.com/vmware-jobs" rel="noopener noreferrer" target="_blank"><span>VMware</span></a>, <a href="https://jobsearch.naukri.com/front-end-jobs" rel="noopener noreferrer" target="_blank"><span>Front End</span></a> <a href="https://jobsearch.naukri.com/containerization-jobs" rel="noopener noreferrer" target="_blank"><span>Containerization</span></a>, <a href="https://jobsearch.naukri.com/subject-matter-expertise-jobs" rel="noopener noreferrer" target="_blank"><span>SME</span></a> <a href="https://jobsearch.naukri.com/core-network-jobs" rel="noopener noreferrer" target="_blank"><span>Core Network</span></a>, <a href="https://jobsearch.naukri.com/openstack-jobs" rel="noopener noreferrer" target="_blank"><span>OpenStack</span></a></li></ul><p></p><p></p><p><b><u>Job Requirements</u></b></p><p></p><p><b><span>Job Requirements</span></b></p><ul><li>Essential: </li></ul><ul><li>Minimum of 8-15 years' experience in using relevant networking protocols</li><li>Bachelor / Master's degree or equivalent</li><li>Previous experience as an IMS SME for VolTE or related experience</li><li>Fluency in English both verbal and written</li></ul><ul><li>Other languages are of advantage Desirable Professional background Areas</li></ul><ul><li>Managed Services</li><li>Outsourced Operations</li><li>NOC Operations</li><li>Production Change Management</li><li>Maintenance and Support</li><li>4G, LTE, IMS, Messaging Rollouts</li></ul><ul><li>Desirable Personal Attributes</li></ul><ul><li>Collaborative and Team Player</li><li>Open to new ideas, adaptable</li><li>Detail Oriented, must be able to run on the ground with the engineers</li><li>Conservative in taking risks that lead to mistakes in the field</li><li>Aggressive in driving to solutions and conclusions to issues</li></ul><ul><li>Requires Minimum Supervision. Self-Starter – Can Do Attitude</li><li>Highly adept in managing rollout risks</li><li>Previous experience working for global organizations.</li><li>Strong negotiating and expediting skills.</li><li>Ability to work in fluid, fast-paced, global environment.</li><li>Ability to be quick, agile, and highly responsive.</li><li>Strong interpersonal skills, a team player</li></ul><p></p><p></p><p><u><b>Accessibility</b></u></p><p></p><p>Mavenir is c