Case Aide - Temporary, Part-Time - 2024012

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks a Case Aide for a temporary position to assist with an increase in refugee arrivals. The Case Aide will assist caseworkers and other Refugee Programs staff with securing basic needs for clients, transporting clients to their appointments, and administrative tasks as needed.
This role will be mostly out of the Appleton, WI office but may need to travel between offices at some point.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Greet refugee clients at the airport upon arrival and provide transportation to their new home
• Visit clients in their homes to assess their well-being and determine current needs
• Grocery shop and obtain other needed household items that have not been donated in anticipation of arriving refugee clients and once clients have already arrived
• Assist with move-ins when volunteers are not available
• Transport clients to essential appointments such as medical appointments, ELL program registration, school registration for children, community clothing closets, etc.
• Assist clients in opening bank accounts
• Report on client needs to other Refugee Programs staff during regular collaborative case management meetings
• Compile paperwork needed for home visits
• Put together Welcome Binders given to clients upon arrival
• Record all client interactions and progress in case notes utilizing online databases
• Other duties as assigned

Knowledge, Skills, & Abilities

• Adaptable
• Problem solver
• Ability to communicate effectively cross-culturally, both with clients and diverse team
• Fluent in Arabic, Dari, Kinyarwanda, Spanish, Swahili, or Ukrainian, preferred

Requirements

• Committed to the mission, vision, and values of World Relief
• Current driver license and maintain good driving record

Temporary Employees and Paid Interns have access to the following World Relief benefits:
- Employee Assistance Program (EAP)
World Relief Discounts (Immediately Eligible):- Verizon- Pet Insurance through Nationwide- Home and Auto insurance through Liberty Mutual- Working Advantage Discount Program- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  ·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations ·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds. ·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. ·         The employee frequently is required to sit, reach with hands and arms, talk and hear. WORK ENVIRONMENT:   ·         General office setting. World Relief also offers hybrid and remote schedules for limited positions. ·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phon