Security Lead Officer

Security Officer II

Position Summary
As a Team Member of the Security team, the Security Officer II is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Security Officer I is responsible for promoting safety and security throughout the property while verbally interacting with Team Members, Guests, visitors and vendors.

Position Functions
Essential Functions
•    Monitor and authorize entry and departure of Team Members, Guests, visitors, and vendors within and around the CRCR to protect against theft and maintain the security of CRCR assets.
•    Patrol premises to prevent and detect signs of intrusion or infractions of rules, answering alarms and ensuring security of CRCR vehicles, doors, windows, and gates.
•    Dispel tense situations using verbal de-escalation skills.
•    Monitors assigned internal and external areas for signs of unusual activities, approaching and discouraging loiterers and panhandlers. 
•    Assist in removing disruptive individuals from CRCR property and document such actions. 
•    Assist with Citizen Arrests by physically restraining disruptive individuals at the direction of management in accordance with departmental policies, procedures, techniques, and standards. 
•    Utilizes self-defense techniques which may include but not be limited to close-quarter defense tactics, pressure points, knife defense, etc.
•    Conduct investigations involving Guests, working closely with Surveillance and completing appropriate investigative documentation to support outcomes. 
•    Collects, documents and disposes of confiscated items and documents those items that are evidentiary. 
•    Prepares and maintains incident logs and creates reports to record all activities that affect CRCR properties, Team Members, and Guests.
•    Escorts Team Members who are collecting and transporting monies within the CRCR.
•    Adhere to objectivity and exercise sound independent judgment and emotional control. 
•    Uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
•    Respond to and assist with emergency response to medical aid situations according to departmental rules and regulations, policies, and procedures. 
•    Safely drives assigned motor vehicles to transport individuals to and from locations. 
•    Maintains positive control of assigned keys.
•    Effectively utilizes radio communication systems and departmental codes and call-signs. 
•    Other duties as assigned.

Skills
•    Strong listening and communication skills.
•    Problem-solving and critical thinking.
•    Must be able to work independently and maintain a high level of performance.
•    Must be able to complete tasks in a timely and efficient manner while maintaining business standards. 
•    Demonstrates a flock mentality, focused on teamwork and collaboration with others.
•    Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all. 
•    Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others. 
•    Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
•    Driven to exceed expectations while remaining accountable and fair.