IT Site Lead - End-User & Executive Support

Overall purpose of the role

Join Our Team & Make an Impact!

Are you an experienced IT professional passionate about delivering top-tier support to end-users and executives? Do you thrive in a dynamic environment where you can solve technical challenges and enhance IT processes? If so, we want you on our team!

 

International SOS Government Services is looking for an IT Site Lead – End-User & Executive Support to provide hands-on technical assistance, manage IT assets, and ensure seamless technology operations for our San Antonio office.
 

What you'll do:

• Deliver high-quality onsite IT support for end-users, including Executive Leadership.
• Troubleshoot Windows/macOS, mobile devices, Microsoft 365, Citrix, and enterprise applications.
• Provide white-glove IT support for executives, ensuring seamless meetings and operations.
• Manage IT assets, including imaging, deploying, and tracking laptops, desktops, and peripherals.
• Support onboarding/offboarding processes, ensuring smooth IT transitions for employees.
• Collaborate with HR, Facilities, and Global IT teams to enhance IT service delivery.
• Assist with basic datacenter tasks such as cabling, hardware installations, and equipment setup.
• Identify opportunities for IT process improvements to enhance efficiency and reduce recurring issues.

What you bring:

• 5+ years of IT support, desktop support, or IT operations experience.
• 2+ years in a lead or senior IT support role, handling escalations and ITSM workflows.
• Strong expertise in Windows/macOS environments, Microsoft 365, Citrix, and enterprise applications.
• Proficiency in IT ticketing systems (ServiceNow, Jira, or similar).
• Experience providing Executive/VIP IT support (preferred).
• Familiarity with Active Directory, Group Policy, OKTA, and Microsoft Authenticator.
• Strong problem-solving, time management, and multitasking skills.
• Ability to lift and move IT equipment (up to 50 lbs) when required.
• Bachelor's degree (or equivalent experience).
• This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate. 

Why join International SOS?

• Work with a globally recognized leader in medical and security services.
• Engage in a dynamic and fast-paced IT environment with opportunities for growth.
• Collaborate with diverse teams across multiple regions and business units.
• Competitive salary, benefits, and career development opportunities.

 

Ready to Elevate Your IT Career? Apply now and be part of a team that makes a difference!

 

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.