People Operations & Labor Relations Manager - Human Resources (HR)

Overview

Abound at SOUNDSOUND Behavioral Health is growing, and we are hiring a People Operations & Labor Relations Manager in Tukwila, WA! Sound is one of King County’s most comprehensive providers of quality mental health and addiction treatment services, supporting our area’s most vulnerable populations. 

 

If you’re someone who loves supporting others and believes in the power of community behavioral health, you’ll fit right in here. We care deeply about our clients and each other, and we make sure every team member knows exactly how much they matter to what we do.

 

The People Operations & Labor Relations Manager to manage and facilitate the intake processing, tracking, handling of fact finding and related hearing of issues, settlement of or preparation of grievances for arbitration through the contractual dispute resolution process of both union represented and non-union represented employees. 

 

This position will provide advice to managers and additional People Operations team members on the effective navigation of labor relations matters, application of collective bargaining agreement provisions, and grievance handling that proactively addresses operational issues or concerns related to team members.

 

The People Operations & Labor Relations Manager is also responsible for tracking major labor related issues that may require significant adjustments to policies and procedures. The position actively participates in the creation and delivery of proactive labor relations processes and procedures and in responding to specific challenges and/or charges from SEIU.

 

 

Schedule: Full-Time. Typically Monday-Friday. Occasional flexibility to meet the needs of our 24/7 teams. 

Location: Hybrid role, with travel throughout the Greater Seattle and surrounding areas. Primary office is located in Tukwila, WA. 

 

 

We are accepting applications until 5:00pm on Monday, September 29. 

 

Responsibilities

ESSENTIAL FUNCTION OF THE POSITION

•Assist in mediating and resolving disputes, and other conflicts. Represent the organization at unemployment hearings as needed.

•Manage and resolve complex represented and non-represented team member relations issues; conduct effective, thorough, and objective investigations when necessary.

•Act as subject matter expert on application, interpretation of intent, and terms of collective bargaining agreement provisions.

•Supervise and advise the People Operations Business Partner on all aspects of their role

• Serve as primary contact for the organization for grievance processing and handling

• Oversee the administration of the collective bargaining agreement and foster a productive work relationship with union representatives.

• Ensure the union is kept informed of organizational changes and initiatives;

• Administer and conduct meetings between grieving team members, supervisors, and labor union representatives to investigate and resolve grievances

• Formulate potential avenues and settlement options that assist in achieving business objectives or significantly mitigate potential liability based on extensive analysis and experience

• Proactively communicate with the Director of People Operations about issues, concerns, or proceedings that may have a significant impact on the organization

• Compile, analyze, and maintain files regarding the handling of grievance/dispute resolution to include Step One, Alternative Dispute Resolution (ADR), and mediation

• Work collaboratively with union partners to guide the timely and effective resolution of grievances and potential arbitrations to ensure consistency in decision-making and outcomes to reduce potential liability for the organization

• In collaboration with People Operations and Legal Counsel, facilitate the creation of settlement agreements with Labor organizations to include Memorandums of Agreement (MOAs) on behalf of the organization.

• Build and maintain positive relationships with the various labor organizations and other key internal stakeholders

• Maintain an accurate and complete database regarding grievances and arbitrations.

• Formulate effective dispute resolution strategies and approaches that leverage the scope and scale of the organization holistically.

• Serve as a liaison to outside labor attorneys on grievances and labor relations issues, and serve as a representative in arbitration and legal proceedings as needed

• Prepare statistical reports, using records of actions taken concerning grievances, arbitration and mediation cases, and related labor relations activities to identify problem areas

• Collect, analyze, and investigate labor relations policies and proce