Senior Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager

Who is Mastercard
Mastercard is a global technology leader in the payments industry, committed to powering an inclusive, digital economy that benefits everyone, everywhere. We make transactions safe, simple, smart, and accessible by leveraging secure data, robust networks, strategic partnerships, and a passion for innovation.

Our solutions empower individuals, financial institutions, governments, and businesses to reach their full potential. At the heart of our culture is our Decency Quotient (DQ)—a guiding principle that shapes how we operate both within our organization and in the communities we serve.

With a presence in over 210 countries and territories, we are building a more sustainable world and unlocking priceless possibilities for all.

Overview
We are seeking a Senior Technical Program Manager (TPM) to join the Mastercard Consolidated Billing System (MCBS) team within the Financial Solutions program. This role plays a critical part in supporting our billing services by partnering closely with development teams to design and deliver scalable, high-impact solutions.

The Financial Solutions program provides Mastercard and its customers with a fully automated, scalable platform that ensures timely pricing and billing, along with accurate stakeholder reporting. As a Senior TPM, you will lead the design and execution of billing programs that simplify complex billing structures and enhance the overall customer experience.

Key Responsibilities
• Collaborate with cross-functional teams to define and deliver billing solutions aligned with business goals.
• Drive the development and implementation of scalable billing frameworks within MCBS.
• Translate business requirements into technical execution plans, ensuring timely and high-quality delivery.
• Identify opportunities to streamline billing processes and improve customer-facing outcomes.

This is an exciting opportunity to influence the future of Mastercard’s billing capabilities while working in a dynamic, mission-driven environment.

The Role
As a Senior TPM, you will lead the successful delivery of major projects and complex initiatives with broad scope and long-term business impact. You’ll be responsible for driving multiple concurrent efforts across our engineering portfolio using agile methodologies such as Scrum.

In this role, you’ll help shape strategy and make critical design decisions, translating them into clear, actionable execution plans. You may lead initiatives that span the full technology stack or coordinate cross-functional projects involving multiple teams and integrations. Throughout, you’ll provide transparent, meaningful updates to stakeholders at all levels.

You’ll also work directly with senior leadership to track and report on multiple workstreams, ensuring alignment, visibility, and timely delivery of key features and capabilities.

All about you
• Dive deep into the tech stack, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems
• Excellent communication skills, Ability to communicate clearly with executive leadership.
• Excellent skills to multitask and track multiple projects simultaneously
• Well versed in multiple Agile workflow tools, specifically with JIRA, Rally
• Manages scrum team(s) that will build, operate and maintain software to meet business needs
• Develop and drive metrics for team delivery through in-house and vendor (SaaS) based tools
• Act as Scrum Master / SAFe Agilist and drive all ceremonies
• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams
• Remove impediments with the right sense of urgency, or guide teams in doing so
• Guide, mentor & coach the team(s) on Agile Scrum, SaFe and TDD principles
• Coordinate with cross functional teams within Mastercard across locations to ensure project success
• Being keenly aware of what is being delivered by the team and why, and the big program picture
• Coordinate initiatives for automation, defect metrics and overall quality initiatives

Qualifications
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