Supervisor, Delivery Service Excellence

Overview

The Supervisor, Delivery Service Excellence is responsible for overseeing, evaluating, enhancing, and leading improvements within the Delivery Department. Duties include providing collective guidance to the delivery supervisory team and specific directions to Drivers, Routing, Safety, and compliance. This role will review routes, route plans, stop types, service times, classifications, driver performance, delivery frequency to create optimized distribution plans.

Responsibilities

• Ensure market is optimizing the distribution of products and resources.
  • Monitor and evaluate actual versus predicted routing, determine root causes of issues and propose/lead recommendations and implementation of resolutions.
  • Complete pre and post shift reviews with each driver.
  • Act as liaison between field delivery supervisors, drivers, sales leaders, and routing team.
  • Communicating proactively with Drivers to ensure adherence to daily distribution schedules and that the department meets performance goals.
  • Assist in direction of Delivery Supervisors in field, guiding them for support, training, and information validation or investigation as needed.
  • Reviews distribution productivity reporting to appropriate supervisor for review and determination. Suggests efficiency ideas, cost reduction measures and assist with implementation of distribution changes.
• Effectively supports managing the delivery operations team.
  • Monitor delivery fleet using Omni Tracs, Samsara, Roadnet and/or other delivery/routing software.
  • Recommend performance management actions including but not limited to selection and hiring, transferring, and discharging, the assignment of work, or progressive discipline.
  • Review driver attendance and work records.
  • Review and verify driver DOT qualifications and advise delivery supervisors of compliance needs.
  • Interprets, trains and consistently applies company policies, protocols and procedures including but not limited to DOT, record keeping, performance expectations and safe work methods.
• Contribute to DOT compliance, which may include DOT safety requirements and DOT drug screening.
• Oversee or aide in the function of timely and accurate verification and processing of the daily delivery driver invoices, associated paperwork, returns and collections.
• Acts as customer and sales interface to identify opportunities, resolve issues or discrepancies and create a cohesive relationship
• Foster and maintain a collaborative relationship with the sales, warehouse, delivery and customer service departments to resolve all customer or distribution opportunities
• Execute scheduled daily communications to Operations and Market Commercial Leadership.
• Supervise the proper selection and utilization of Company assets in support of the Distribution department and . Coordinate required repairs with proper departments as necessary. 
• Other duties, as assigned by the jobholder’s supervisor, may also be required.

 

Qualifications

• Bachelor’s degree in supply chain, management, communications, or related field and/or equivalent training and work experience.
• Minimum of 3 years’ professional experience in a fast-paced, high volume distribution environment
• Advanced PC skills using MS Office and other various computer programs including presentation software.
• Must be a results-oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as customer service skills.
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines.
• Highly organized with exceptional analytic and reporting skills.
• Ability to think creatively, identify and propose solutions to drive performance improvement.
• Utilize sound judgement and problem-solving skills.
• Ability to work in fast-paced, high-volume, team environment
• Strong understanding of DOT, FMCSA, and state regulations pertaining to transportation is crucial. Including laws and regulations pertaining to vehicle safety, driver hours, safety and other relevant areas.

 

Preferred Qualifications:

• Experience using Microsoft software platforms and industry platforms (Omnitracs, Samsara, Roadnet, SAP, etc.)

Physical Requirements:

• While performing the duties of this job, the employee is required to remain in a stationary position at times; communicate and operate a computer and telephone
• Occasional carrying, overhead reaching and lifting of 15 pounds to perform various duties
• Occasional immediate reaching to perform various office duties
• Occasional st