SENIOR RECOVERY WORKER - INTENSIVE

Application Deadline: 30 June 2026

Department: Operations

Employment Type: Permanent - Full Time

Location: NIHCSS Specialist Housing Related Support

Reporting To: Jon Kingham

Compensation: £ 27570.78 per annum (Basic Salary) plus £ 1454.67 per annum (Recruitment and Retention Allowance)

Description

• Provide recovery-focused support to adults (18+) with complex mental health needs
• Empower service users to gain independence and move into more independent living
• Build positive, meaningful relationships based on trust, respect and inclusion
• Support individuals to attend appointments and engage in their community
• Work as part of a supportive, values-driven team

• Monday–Friday hours – excellent work-life balance
• No shifts or personal care
• Supportive, inclusive working environment
• Ongoing training & career development
• Be part of a values-led organisation focused on hope, empowerment and recovery

Key Responsibilities

• Line manage one or more CSWs and/or volunteer staff
• Support the management team in the delivery of the service or contract
• Contribute to team resilience by ensuring appropriate boundaries, escalating issues when necessary.
• Establish and maintain relationships of trust with service users including helping service users to set, prioritise and achieve goals
• Work flexibly with service users in both their homes and in the community
• Value the lived experience of service users and enable them to use that experience to support each other and improve their experience
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies and make onward referrals
• Take a lead on attending external meetings and attendance at multi-disciplinary team meetings
• Carry out risk assessments and determine urgency of service user need
• Assist service users to navigate the benefits and education systems
• Assist service users to manage friendships and family relationships
• Accompany service users to appointments
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Take a lead on client data management
• Write clear word processed and handwritten reports and records in English
• Contribute to contract compliance reporting and commissioning reporting
• Participate in mandatory and job-related courses and learning activities

• Models the highest levels of the Together Values commitment and its associated behaviours, to provide a clear example for all colleagues.
• Ensures that Service User Leadership is at the heart of everything we do. Embedding the service user leadership framework within policy, strategy and process.

Skills, Knowledge & Expertise

• Passionate about mental health, recovery, and wellbeing
• Empathetic, non-judgemental and person-centred
• A strong communicator with great engagement skills
• Resilient, organised and self-motivated
• Keen to build a long-te