Customer Care Specialist

About Our Company

General Position Summary

The Customer Care Specialist will work directly with our customers, providing customer care support primarily by email. They will also act as a liaison between the field team and corporate office. This position will specialize in providing timely and accurate communication to all levels of the company and our valued customers.  

Principle Duties and Responsibilities

• Act as Customer Care representative by resolving all customer inquiries and concerns by email primarily.
• Maintain customer communication portal/inboxes, to ensure we are responding to customers within our designated timeframe, this includes working with the other Customer Care team members to ensure timelines are met.
• Send communications from corporate to our customers and the field associates for in-store complaints.
• Meet or exceed daily customer interaction goals set by manager.
• Manage, maintain, and organize all customer care tools and internal tracking databases.
• Partner internally with all departments to solve customer care issues.  
• Support and adhere to all company policies, procedures, and guidelines.
• Ability to work varying days and hours, based on business needs.
• Ability to maintain an excellent attendance record.
• Other duties as assigned.

Additional Principal Duties and Responsibilities

Job Required Knowledge & Skills

• High school diploma required.
• Two years of relevant experience in customer service or related field.
• Proven ability to perform both independently with minimal supervision, as well as be a collaborative team player.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Proficiency in MS Suite.
• Ability to thrive in a fast-paced work environment.
• Ability to operate a computer, as well as maneuver relative software programs.
• Sitting required for up to 100% of the daily work schedule.
• Viewing a computer screen and working on a keyboard for up to 100% of the daily work schedule.

Preferred Job Required Knowledge & Skills

Education

Reports To

Manager, Customer Care

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 18995