Summer Intern, Customer Experience

About the Internship

The Office of the Chief Operating Officer (OCOO) oversees operations at the Port Authority’s five lines of business: Aviation, PATH, Port, Tunnels, Bridges & Terminals, and the World Trade Center, as well as the Operations Services Department, with the vision of being a world-class operator of world-class facilities. OCOO staff work on the following areas: business performance and innovation; customer experience; excellence in operations, maintenance, and safety across all facilities in the Line Departments; and advancing agency strategic priorities and initiatives. 

Responsibilities: 

• Budget tracking and analysis
• Conduct benchmarking and perform research and analysis on best practices and business performance metrics in operations, data governance and strategy, customer experience and workforce trainings
• Assist with reviewing and consolidating travel requests for COO and CFO approval
• Assist with Office Space optimization efforts 
• Draft PowerPoint presentations and white papers
• Assist in coordination of agency-wide facility tours
• Assist with special projects and assignments as needed 

Minimum Qualifications: 

• Enrollment at a college or university at the time of the internship

Desired Qualifications

• Ability to work independently, take initiative, and prioritize multiple assignments
• Strong interpersonal, oral, and written communication skills
• Superior attention to detail
• Proactive self-starter
• Experience with Microsoft apps such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, etc. 

 Internship Details:

• The start date will be Thursday, May 28, 2026
• The internship will last approximately 12 weeks, ending on Friday, August 21, 2026
• This is a full-time internship (5 days per week at 7.25 hours per day)
• In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business and regular in-office days, or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in-person.

Selection Process:

• Only applicants under consideration will be contacted
• If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews
• Different internships will have different timelines for interviews

Compensation & Benefits:

• The hourly rate range is $18.07 to $30.31 (the exact rate will be determined by internship type and rising school year)
• Ability to opt in to the New York State and Local Retirement System · Access to Employee Business Resource Groups
• Facility Tours
• Career Panels
• Social/Networking Events