Maryland AR & Billing Analyst

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

Location: The candidate must reside in the state of Maryland.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: 

As a Finance Operations Analyst, you will be responsible for the oversight and management of the AR/Billing analysis and reconciliations.  This position supports the AR/Billing team, with primary focus on reconciliations and new business implementations, ensuring all financial transactions are completed timely and within our established controls and audit policies.  The Analyst works closely with internal cross functional teams and Clients to ensure financial accuracy and resolution of subledger activity.   This role requires excellent communication, organizational, and proven time-management skills and ability to work within a team environment.

How you will contribute: 

• Lead AR/Billing SME for all New Business Implementations (NBI’s)

• Track, monitor status and complete subledger AR financial reconciliations, successfully ensuring all financial transactions are accurate and approved accordingly

• Collaborate with 820 Payment Analyst on reconciliation issues, including assisting to identify root cause and ultimate reconciliation and resolution

• Critical lead for AR communications across internal organizations and Clients to ensure open issues are being researched/addressed timely

• Identify roadblocks impacting implementations and reconciliations and engage appropriate partners and/or leadership to address and resolve

• Liaison with Accounting, FP&A and Client Engagement leadership to ensure potential financial impacts are proactively communicated so they can be accounted for monthly

• Support Bad Debt Reserve process monthly, ensuring proper reserves are created against open balances

• Participate with testing needs for client implementations along with supporting internal system upgrades/implementations ensuring full end to end testing is performed successfully and timely.

• Track data and provide monthly AR/Billing reporting and analysis

• Proactively evaluate processes, reports, and tools for continuous improvement opportunities, such as creating templates and structured workflows

• Participate in training and share Finance Operations SME expertise to internal and cross functional teams

• Provides backup support to the AR/Billing team

• Supports all audit requests

• Assist in other AR/Billing finance projects as needed

What you will bring with you: