Senior Officer, Monitoring & Evaluation, Home Study and Post Release Services

Overview

The Children’s Services Department (CSD), which includes the Home Study and Post Release Services Program, is driven by a mission that promotes the safety and well-being of unaccompanied children as they reunify with their families across the United States. As a department, our approach to care is through a child-centric, trauma-responsive lens that responds to the unique needs of the children and families we walk alongside. To fulfill our mission, we employ shared guiding principles of integrity, compassion, cooperation, accountability and belonging. The Children’s Services Department launched inaugural programming to serve unaccompanied children in 2021. In 2025, in partnership with the Office of Refugee Resettlement (ORR), CWS provides home study and post release services throughout the United States.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. 

Purpose

The Senior Officer for Monitoring and Evaluation is responsible for the direct implementation of the HSPRS monitoring, evaluation and learning framework. The Senior Officer conducts desktop and in-person monitoring activities as well as beneficiary feedback initiatives. The Senior Officer provides support to the Program Implementation team on the implementation of internal monitoring activities. As needed, the Senior Officer conducts reviews to address potential compliance concerns. The position promotes compliance with donor and CWS policies with the ultimate goal of surpassing contractual requirements to foster safety, well-being, and stability of UC in the U.S. An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to carry assignments through to completion. Frequent domestic travel is required.

Responsibilities

Implementation:

• Maintain up to date knowledge on ORR and CWS policies and procedures for HS and PRS.
• Respond timely to changes in program policy, often that require immediate response and incorporation to M & E policy and activities.
• Support the Deputy Director of M&E with maintaining and improving the overall framework for M&E in collaboration with the Program Implementation team.
• Support maintenance and adjustment of efficient and effective monitoring tools and protocols to assess compliance with donor requirements, promote best practices, and report on program progress.
• Conduct desktop, on-site and ongoing monitoring for compliance with ORR and CWS HSPRS program requirements and social work best practices.
• Observe client home visits and caseworker/client interactions as a standard monitoring protocol for in-person and virtual engagements.
• Conduct Quality Assurance calls and other program participant feedback activities (such as surveys, interviews, or focus groups) with children and their families.
• Provide training and technical assistance to others supporting beneficiary feedback activities.
• Document findings and ensure timely and high-quality completion of reports and corrective action plans (within 10 days).
• Make recommendations for corrective actions that are based in policy compliance. Presents sensitive information verbally and in writing in a professional and diplomatic manner.
• Work in a collaborative and collegial manner with Program Implementation teams towards the shared goal of providing meaningful, high-quality services to children and their families.
• Assist with assessment, response, and documentation compliance concerns, in collaboration with the Deputy Director of M & E and Program Implementation team, that may be identified outside of regular monitoring activities.

 

Program Performance:

• Assist the Deputy Director of M & E and the Program Implementation teams to define, implement, monitor, and analyze key performance indicators.
• Support data analysis to identify and report on monitoring and program trends to inform training and programmatic activities.
• Identify strengths and weaknesses in existing data collection and management systems and propose solutions.
• Support and guide Program Implementation teams i