Jobs and Careers
AM
Manager, Automated Operations
AmericoldFort Worth, United Statesfull_timeVerifiedPosted 15 Jun 2026
About the role
Primary Responsibility :
Reports to the site General Manager and is the 2nd in command at the site. Accountable for the site outcomes if / when the GM is not present. Apply advanced, interdisciplinary, operations Process management techniques that enable mechatronics and site operations best practices to improve facility operations and business processes. Apply experiential and formal learning across automation reliability, analytics/metrics development-reporting, inventory control methodology, continuous improvement, and labor management practices to optimize automated site performance. Ensures existing and (if required) future facility success via system validation processes that establish and/or refine standardized operations while maintaining service level commitments. Expert in leading the application of data analytics to prioritize and execute operations optimization initiatives. Leads and over sees Operations workstream input into WES and WMS applications to enable optimized administrative and warehouse procedural efficiencies from the automated warehouse Control Room and across the automated warehouse functional groups.
What You’ll Do :
• Lead operations cells to optimize automated warehouse performance.
• Provide quantitative information to site maintenance, WES Architects and WMS Architects and Configuration Teams to improve and mechatronic systems for overall automated warehouse performance.
• Oversee workstream owners for warehouse operations and facilitate their interactions with a matrix of Subject Matter Experts (SME’s)to maintain and enhance automation warehouse operations.
• Function as Subject Matter Expert on management aspects of all current operational processes across WMS- WES - trading partner ERP: understand integration points, work methods, process steps, and labor practices.
• Lead/support site Operations Team through projects to install, maintain and upgrade controls, application software and integration applications solutions to ensure defect-free launches.
• Support the program management teams during testing and deployment of automation designs.
• Function as Operations Lead on User Acceptance Testing (UAT) and Operational Readiness Tests (ORTs) to effectively combine the delivery of automation with supporting workflow, Processes and staffing.
• If / as required: Support design projects and map functional flows for Warehouse Execution Systems and Warehouse Control Systems (WES/WCS) in new automation zones and sites.
• Lead the Operations process teams for refinement of the Master Operations Reference (MOR); outlining operating procedures for the integration of facility design and associated processes with human assets and serving as the principal reference for management on how daily operations should be collectively executed.
• Oversee Quality Assurance reviews on operations and supporting technical specification docs received from automation system providers concerning WES/WCS functionality (HW and SW).
• Support and provide operations inputs into IT applications maintenance and Systems PM’s with Site Technical team leadership to maintain reliability and optimum performance of hardware and software during development, configuration, deployment, error proofing/resolution, and training.
• If / as required: Support facility launches and go-live periods during ramp-up, overseeing process and facilitating training rollout to operations; handoff all best practices, training documents, tools, automation commissioning/testing and tested systems to maintain deliverables and SLA commitments.
• Coordinate with inventory leadership to maintain product accountability and accurate integration of automation systems with the WMS; provide support to identify and resolve discrepancies.
• If / as required: Lead gap analysis of future WMS implementations to identify process performance shortfalls.
• Lead and develop Operations Control Room Staff and the Processes the staff applies to execute efficiently in complex, integrated automated warehouse.
• Champion WMS improvements for the site by coordinating with System Architects and develop this skill in others at the site.
• Ensure the active development, maintenance, and documentation of all WMS-OE processes and procedures, adhering to Americold Operating System standards and including Standard Operating Procedures as well as site and/or customer-specific processes and procedures.
• Lead, advise, and train associates and direct reports as assigned.
• Perform other duties as assigned.
What Experience and Education You Need :
• Associates Degree required BS degree in engineering, technical or supply chain discipline preferred.
• Minimum of 5 years related experience required - 7 to 10 years preferred leading large conventional complex conventional warehouses or leading in high-speed manufacturing or continuous proce
Reports to the site General Manager and is the 2nd in command at the site. Accountable for the site outcomes if / when the GM is not present. Apply advanced, interdisciplinary, operations Process management techniques that enable mechatronics and site operations best practices to improve facility operations and business processes. Apply experiential and formal learning across automation reliability, analytics/metrics development-reporting, inventory control methodology, continuous improvement, and labor management practices to optimize automated site performance. Ensures existing and (if required) future facility success via system validation processes that establish and/or refine standardized operations while maintaining service level commitments. Expert in leading the application of data analytics to prioritize and execute operations optimization initiatives. Leads and over sees Operations workstream input into WES and WMS applications to enable optimized administrative and warehouse procedural efficiencies from the automated warehouse Control Room and across the automated warehouse functional groups.
What You’ll Do :
• Lead operations cells to optimize automated warehouse performance.
• Provide quantitative information to site maintenance, WES Architects and WMS Architects and Configuration Teams to improve and mechatronic systems for overall automated warehouse performance.
• Oversee workstream owners for warehouse operations and facilitate their interactions with a matrix of Subject Matter Experts (SME’s)to maintain and enhance automation warehouse operations.
• Function as Subject Matter Expert on management aspects of all current operational processes across WMS- WES - trading partner ERP: understand integration points, work methods, process steps, and labor practices.
• Lead/support site Operations Team through projects to install, maintain and upgrade controls, application software and integration applications solutions to ensure defect-free launches.
• Support the program management teams during testing and deployment of automation designs.
• Function as Operations Lead on User Acceptance Testing (UAT) and Operational Readiness Tests (ORTs) to effectively combine the delivery of automation with supporting workflow, Processes and staffing.
• If / as required: Support design projects and map functional flows for Warehouse Execution Systems and Warehouse Control Systems (WES/WCS) in new automation zones and sites.
• Lead the Operations process teams for refinement of the Master Operations Reference (MOR); outlining operating procedures for the integration of facility design and associated processes with human assets and serving as the principal reference for management on how daily operations should be collectively executed.
• Oversee Quality Assurance reviews on operations and supporting technical specification docs received from automation system providers concerning WES/WCS functionality (HW and SW).
• Support and provide operations inputs into IT applications maintenance and Systems PM’s with Site Technical team leadership to maintain reliability and optimum performance of hardware and software during development, configuration, deployment, error proofing/resolution, and training.
• If / as required: Support facility launches and go-live periods during ramp-up, overseeing process and facilitating training rollout to operations; handoff all best practices, training documents, tools, automation commissioning/testing and tested systems to maintain deliverables and SLA commitments.
• Coordinate with inventory leadership to maintain product accountability and accurate integration of automation systems with the WMS; provide support to identify and resolve discrepancies.
• If / as required: Lead gap analysis of future WMS implementations to identify process performance shortfalls.
• Lead and develop Operations Control Room Staff and the Processes the staff applies to execute efficiently in complex, integrated automated warehouse.
• Champion WMS improvements for the site by coordinating with System Architects and develop this skill in others at the site.
• Ensure the active development, maintenance, and documentation of all WMS-OE processes and procedures, adhering to Americold Operating System standards and including Standard Operating Procedures as well as site and/or customer-specific processes and procedures.
• Lead, advise, and train associates and direct reports as assigned.
• Perform other duties as assigned.
What Experience and Education You Need :
• Associates Degree required BS degree in engineering, technical or supply chain discipline preferred.
• Minimum of 5 years related experience required - 7 to 10 years preferred leading large conventional complex conventional warehouses or leading in high-speed manufacturing or continuous proce
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