Scheduled Hours

40

Position Summary

Serves as first point of contact for faculty and staff regarding our employee benefits programs. Addresses phone/email inquiries and process transactions. Reporting, life events and payroll adjustments in support of the university’s benefits programs. May participate on HR/Benefits project teams.

Job Description

Primary Duties & Responsibilities:

Performs the following activities with regards to servicing the university’s benefit plans.

• Provides benefits support by responding to inquiries via email and/or phone regarding benefits questions.

• Utilizes various resources to ensure that a complete and accurate answer is provided. Directs internal customers to additional resources, including documented information, reference materials and self-service tools.

• Maintains accurate data in HR/payroll System(s) and Benefits system(s).

• Maintains an understanding of benefit programs and policies.

• Presents benefits information to new employees during orientations.

• Develops strong relationships and collaborates with other teams such as payroll, benefits strategy, HR managers, labor relations, leave team.

• Understanding of university structure and related policies.

• Occasional project work.

Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at desk or table

• Repetitive wrist, hand or finger movement

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification.

Certifications:

No specific certification is required for this position.

Work Experience:

Various Types Of Employee Benefits/Human Resources (1 Year)

Skills:

Microsoft Office, Website Navigation

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Bachelor's degree

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

Benefits (3 Years)

Skills:

Adaptability, Complex Systems, Fast-Paced Environments, High Accuracy, High Reliability, Interpersonal Communication, Oral Communications, Policies & Procedures, Regulations, Self Motivation, Service Oriented, Written Communication

Grade

G09-H

Salary Range

$23.37 - $36.19 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu<