Senior Clinical Trial Associate

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

Job Description

The Senior Clinical Trial Associate is responsible for providing support to Guardant Health customers, Guardant Health Clinical Laboratory, Clinical Development, and Alliance Management. The Senior Clinical Trial Associate must be familiar with clinical trials in a support setting.
The Clinical Trial Operations (CTO) department’s mission is to provide white glove service to our Guardant Health customers through compassion, collaboration, and resourcefulness. They are responsible for answering all external inquiries, educating customers, obtaining missing or discrepant information, capturing customer feedback and supporting clinical trial order processing.

Essential Duties and Responsibilities:

• Respond to inquiries regarding clinical trial orders and escalate as needed.
• Review and adhere to clinical trial protocols.
• Ensure clinical trial sites are following the study protocols for submission of specimens for Guardant      Health testing.      
• Ability to understand Guardant Health’s technology, sample testing time & reporting procedures.
• Maintain strong relationships with customers external to Guardant Health and cross-functional partners.
• Work with the Clinical Trial Managers to educate and train study sites as needed.
• Contact physicians and other medical personnel to obtain missing information required to complete the order entry process.
• Assist in training new employees on the clinical trial process.
• Assist the CTO Manager on testing new or enhanced software programs and providing feedback requested or initiating process improvements.
• Acknowledges and follows Standard Operating Procedures (SOP’s) pertaining to workflow requirements with little to no supervision.
• Assist CTA’s with telephone, email messages and web inquiries from customers (internal & external).
• Ensure that team Turn-Around Times are being met.
• Identify trends in accounts and report to leadership on successes and learnings.
• Additional administrative duties as needed.
• Ability to model Guardant values.
• Mentor new hires and assist in training as needed.
• Ability to review SFDC dashboards and prioritize casework for multiple product lines. Additionally, be able to appropriately assign work to others as needed from case queues.

Qualifications

Qualifications: Experience & Skills:
• Strong planning and organizational skills, attention to detail, and the ability to work to deadlines.
• Self-motivated, focused, and team player.
• Excellent interpersonal skills and ability to develop cross-functional business relationships at all levels.
• Demonstrates flexibility and adaptability in responding to evolving work demands (troubleshooting as needed).
• Excellent communication skills, verbal and written.
• Flexibility with respect to working hours based on operational need.
• Prior experience working with clinical trials preferred.
• Ability to demonstrate consistent performance.
• Ability to work in both an office and laboratory (noise, fumes and biohazard materials) setting.
• Minimum of 4-6 years of related experience or education in Clinical Science, or related field preferred.
• Salesforce.com and LIMS experience preferred.
• Experience in Microsoft applications, Outlook and Word required.

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Additional Information

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The US hourly range for this full-time position is $29.42 to $40.46. T