Business Support, Concierge

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Experience Services Concierge is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner.  This role will be responsible for delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service.  They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure.   This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

 

Job Responsibilities

·       Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations

·       Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner

·       Visibly engaged and well known in the workplace, regularly walks the site and assist customers and guest with their needs

·       Effectively pairs services to guests’ needs

·       A resident expert with contacts in: Local cuisine, hotels and knowledge about special attractions and upcoming events.

·       Ability to build connections and network throughout the hospitality industry.

·       Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions

·       Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services

·       Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident

·       Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

·       Assist support for meetings, reception, and personal support

·       Act as a central point of contact, providing information and wayfinding for the campus, services, and activities

·       Implement and monitor standards of service to meet and exceed expectations

 

 

Qualifications

·       Minimum 5-7 years previous customer service, hospitality related experience

·       People Person: The best part of serving others is creating experiences for them that go beyond the expected

·       Flexibility and positive attitude in managing shifting daily priorities

·       Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word.  Fluency in English required

·       Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy

·       Working knowledge in a range of information technology tools and platforms

·       Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Location:

On-site –Miami, FL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL