Enterprise Sales Development Representative, Manager - New York

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

About the Role

This is a foundational hire. We currently have a small team of SDRs and a promising outbound system. We’re looking someone to turn that into a repeatable, scalable machine, across EMEA and the Americas.

As an Enterprise SDR Manager, you'll own the entire Enterprise SDR function: hiring, onboarding, coaching, and building the playbooks that let us break into new verticals and geographies. You'll work closely with Growth, Sales leadership, and the founders to make sure the pipeline engine matches the ambition of the company.

We're selling into the most influential enterprises across the economy — airlines, financial institutions, manufacturers, retailers, distributors. With a playbook to be built on many new verticals, and the plan to grow the SDR team significantly across regions, you’ll figure out what the team has to look like and how it operates.

What You’ll Do

• Build and scale the SDR team across EMEA and the Americas — hiring, onboarding, and ramping new reps

• Coach SDRs daily: call and message reviews, objection handling, and pipeline discipline

• Design and iterate on outbound playbooks by vertical, persona, and region

• Own SDR performance metrics — activity, conversion rates, opportunity quality, pipeline contribution

• Partner with Growth to operationalize signals, account prioritization, and multi-channel sequences

• Work with Sales leadership on qualification standards, SDR-to-AE handoff processes, and feedback loops

• Build the enablement infrastructure: training materials, talk tracks, competitive positioning, and onboarding programs

• Get hands-on when needed — jump on calls, test new messaging, and lead by example

What You’ll Bring

• 2+ years building and managing SDR/BDR teams in an enterprise sales motion, selling into large enterprises

• Track record of hiring, ramping, and coaching early-career sales reps

• Experience building outbound playbooks from scratch — not just inheriting and optimizing existing ones

• Hands-on coaching style: you listen to calls, you rewrite sequences, you sit with reps and work leads

• Comfortable operating across time zones and managing a distributed team

• Familiar with modern sales tech (Salesforce, Amplemarket, Unify, or similar sales engagement and intent signal tools)

• High sense of urgency. You can move fast and make decisions with imperfect information

• Founder mindset — you're here to build something, not manage a process

Nice to have

• Experience selling AI, automation, or infrastructure products to enterprise operations teams

• Familiarity with signal-driven and account-based outbound motions

• Experience expanding into new verticals where the playbook doesn't exist yet

Why join us?

• Opportunity to work at a high-growth AI startup, backed by top investors.

• Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10.

• Ownership & Autonomy - Take full ownership of projects and ship fast.

• Top-Tier Compensation - Competitive salary + equity in a high-growth startup.

• Comprehensive Benefits - Healthcare, dental, vision coverage.

• Work With the Best - Join a world-class team of engineers and builders.

Our Operating Principles

Extreme Ownership

We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped,