Senior Collaboration/AV Solutions Engineer

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a hybrid position. To help our teams work together effectively, you need to be in the US Pacific timezone within easy commute of our San Francisco office which you will need to attend very frequently, with occasional visits to our Mountain View office. Periodic domestic and International travel is likely.

Responsibilities

Your future team

Our Workplace Technology Collaboration team is comprised of people with backgrounds in live streaming, collaboration tech design and office technology fit outs including conference rooms, town halls and studios. We work with partners to design these spaces and deliver high end experiences for all users.

We're hiring a Senior Collaboration Solutions Engineer, reporting to the Workplace Collaboration Manager. You are an experienced AV Engineer, with a background in designing and delivering high end experiences in conference rooms, town hall spaces, and studios through builds, feedback, proactive improvements and maintenance. 

What you'll do

• This role will help advance AV Technology at Atlassian across AMER, EMEA and globally. Your responsibilities will include designing, deploying and managing functionality of studios, town hall spaces, conference rooms, and digital signage. You will ensure that all systems are operational and that new setups are ready for success from day one.

• You will act as an engineer supporting the Content Studio team, ensuring the proper functioning of broadcast systems, IT systems, and networked storage systems.

• A genuine fascination with AV technology and a passion for delivering exceptional experiences to all levels of end users are essential for this position. You will coordinate with vendors for builds, refreshes, and maintenance.

• You will manage relationships with vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs.

• You will be a driving force on new builds and office refreshes, providing direction to vendors and partners on AV standards and best practices, and handing over the offices to local technicians.

• You will occasionally need to help plan and run high-profile shows and events.

Your background

• Over 6 years of experience in a corporate IT organization, specifically in:

  • Studio Engineering (including broadcast systems, lighting systems, IT, and storage)

  • Corporate AV Engineering (including conference rooms, digital signage, and town hall spaces)

• Expert-level understanding of video conferencing technologies, including Zoom, Zoom Rooms, Neat video conferencing hardware, training rooms, town hall spaces, QSYS, and other audio/visual solutions.

• A strong passion for workplace collaboration tools and services.

• Experience planning and delivering IT/AV component of office builds and refreshes.

• Solid understanding of network protocols and best practices.

• Proven project leadership experience.

• A commitment to continuously improving products and processes.

• The ability to act as a technology leader and subject matter expert.

• Experience in vendor selection and relationship management (both software and hardware).

• Strong awareness of security practices and precautions.

• Excellent documentation skills, and the ability to train local technicians when handing over projects.

• Experience evaluating technical drawings and plans to ensure they meet business needs.

• A self-starter who can work independently and is comfortable in a remote team environment.

• An enthusiastic, technically proficient engineer with a thirst for knowledge and innovation.

• Relevant certifications (such as CTS, Dante, QSYS, etc.) are a significant plus.

Qualifications

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we