Customer Service Representative

Chathams Small Animal Hospital is looking to hire an enthusiastic and driven individual to join our team! This individual needs to be able to work in a fast-paced Veterinary practice and have the ability to multitask. Our Customer Service Representatives are the face our of practice and play an important role in supporting our clients.

Daily responsibilities include:

- Answering a multi-line phone system

- Processing payments, refunds, and credits

- Schedule appointments appropriately while also identifying emergencies vs non-emergencies

- Accurately update and maintain patient records

- Respond to client emails and check multiple different veterinary platforms

- Become familiar with basic veterinary medical terminology and products

To be successful in this role you will need to:

- Greet clients in a professional and friendly manner

- Communicate effectively with other staff members

- Maintain a positive and professional work culture

Our multi-doctor practice treats canines and felines and focuses on medical protocols based on each client and patient need. We also offer laser therapy, ultrasound services, radiography, and surgery.

As a full-time team member, we offer competitive benefits including health and dental insurance, paid time off, 401K matching, and employee discounts for your pets! If you are passionate about pets and providing outstanding customer service, we want you to join our team!

Job Type: Full-time

Pay: $18.00 per hour

***$500 Sign-on bonus***

At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:

•    Comprehensive medical, dental, and vision insurance
•    401(k) matching
•    Generous holidays and paid time off
•    Career development programs
•    Robust health and wellness initiatives
•    Employee referral bonus programs and much more!

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.