Customer Service Support Specialist - TS/SCI with Polygraph

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Microsoft Office, Microsoft Windows, Technical Support

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE:

• Assess and validate requirements for stand-alone tablets and other IT equipment used for training courses.
• Track hardware devices and software licenses and to be proactive to ensure nothing enters end-of-life status, ensuring devices and licenses have been identified for procure replacement.
• Provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications, support to classroom IT systems, and to initiate IT hardware and software procurements,
• Provide operations and maintenance support and access administration to an application that resides in a cloud environment to ensure the application runs smoothly and efficiently.
• Track, monitor, and communicate the status on procurements and installations.
• Provide polished skills in customer service while managing customer expectations.
• Track and perform operations and maintenance of stand-alone laptops per security regulations to include updating the anti-virus and patches to the operating system.
• Responsible for moving data between different procured systems, according to security guidelines and procedures.

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:

• Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies.
• Demonstrated experience with requirements management
• Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment.
• Effective oral and written communication skills.
• Experience with delegation of duties, knowledge sharing, and cross training in a team environment.
• Ability to identify and initiate process improvements.
• Experience with procurement mechanisms and processes for hardware and software procurement orders.
• Assessing and validating requirements for stand-alone tablets to include operations and maintenance and to keep system security plans up-to-date.

DESIRED SKILLS AND DEMONSTRATEED EXPERIENCE:

• Demonstrated experience with IT security guidelines and policies.
• Experience with procurement mechanisms and processes for hardware and software procurement orders.
• Basic knowledge of Project Management concepts and principles.
• Ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written.
• Experience with transferring data between different systems.

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 3+ years of related
• Security Clearance Level: TS/SCI with Polygraph
• Location: Vienna, VA - On Customer Site
• Hours: M-F 7:00 am-3:00 pm
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting