Senior Business/Process Analyst

<p>•    Full Time, Permanent position<br/>•    Hybrid role based in our City Centre offices</p> <p> </p> <p><strong>What we offer</strong></p> <p> </p> <p>We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.</p> <p> </p> <p>We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few. </p> <p> </p> <p>Further details on our benefits package can be accessed here  <a href="https://life-careers.com/irishlife/content/Benefits/?locale=en_GB">Benefits (life-careers.com)</a></p> <p> </p> <p>At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.</p> <p> </p> <p>We believe in <strong>doing the right thing</strong>—acting with integrity and making fair, responsible decisions. We <strong>aim high</strong>, setting ambitious goals and <strong>find better ways </strong>to innovate and improve. Our <strong>customers are at the heart of everything we do </strong>and we are dedicated to understanding their needs and exceeding their expectations.  Achieving this this is only possible when <strong>we work best together</strong>—in a supportive, collaborative environment where every idea and contribution is valued.<br/> </p> <p> </p><h2><b>Role Overview</b></h2> <p>Irish Life have a vacancy for a strong and experienced Senior Business/Process Analyst, with strengths in business process analysis &amp; re-engineering with demonstrable experience in delivering value-add change in performance, quality &amp; cost within, and across business functions  </p> <p> </p> <p>Working within Change and Innovation within Customer Solutions, the Business/Process Analysts fulfil a critical function and are fundamental to the successful delivery of all change initiatives, ranging from agile and continuous improvement to larger and more complex waterfall projects. </p><h2><b>What you will help us to achieve</b></h2> <p>The successful candidate will:</p> <p> </p> <ul> <li>Support the embedding of our continuous improvement strategy, culture, philosophies, tools &amp; techniques across the business</li> <li>Implementing standardisation for all business-critical processes (Business KPI’s, RCA, CI, and Standard Work) across the site</li> <li>Support the business leads across the organisation at Ideation / project briefing stage, ensuring appropriate detail to support problem definition and impact understanding</li> <li>Performing systematic ongoing site wide performance analysis, identifying areas of opportunity, improvement &amp; driving / supporting implementation of improvements.</li> <li>Manage key business / process improvement projects across functions, facilitating &amp; monitoring improvement initiatives.</li> <li>Building and maintaining effective working relationships across the business to ensure appropriate alignment with business process improvement projects</li> <li>Leads workshops with key stakeholders, including Senior Management, to map as-is and to-be processes and gather requirements for change.</li> <li>Develop/evaluate business requirements and understand system/business to redefine business process when necessary. Lead the requirements gathering of assignments on small / medium / large scale projects.  </li> <li>Technical Requirements Development: Supports the solution design phase of all assigned projects. Works closely with both internal and outsourced developers. Serves as a liaison between the business and the developers and manages requirements traceability</li> <li>Stakeholder management: Builds excellent rapport with all stakeholders and own peers. Resolves conflict and removes barriers to ensure successful resolution of issues.</li> <li>Change Management: Prepares and supports the business through business readiness planning &amp; delivery, including liaising with our company trainer where required. Ensures appropriate documentation is created, reviewed, signed off and handed over to the relevant business teams</li> <li>Business Knowledge &amp; Communications: Develops relationships with customers and vendors by being proactive, displaying a thorough understanding of the business, and providing timely and accurate information through written and oral communication or formal presentations. </li> <li>Best Practices: Identifies and recommends best practices to be used; brings practical experience into the team</li> <li>Coaching &amp; Mentoring: Serves as a mentor and coach for less senior Business Analysts in the organization.</li> </ul><h2>The Person</h2> <p><span>The successful candidate will have/will be:</span></p> <p> <