Global Sales Trainer

Teleperformance is the worldwide leader in the contact center & outsourcing industry, providing customised omni-channel, digital transformation and customer experience solutions to leading brands in 80 countries with over 300.000 professionals.

One of our partners, a leading cloud service provider in the world, needs you to join and support our continued growth. We are looking for a global trainer to onboard and train our team of international sales coaches.

What you’ll do

• Define and implement in alignment with training manager and operations management training strategies and processes to remotely train the sales coach team
• Manage the end-to-end training cycle implementation (needs analysis, planning, delivery, impact measurement, follow up)
• Design training materials and collateral to support new hires and the existing team of coaches

• Manage the new hires onboarding process: from Pre-activation to Role Readiness (starting dates, credential activations, training schedule, reporting, success measurement..)

• Measure the new hire performance and report it in scheduled reports and meetings
• Create and manage the ongoing training plan for existing coaches, including updates, refresher training, product, sales and business development training
• Ensure sales and product training are clearly defined, documented and delivered.

• Promote the implementation of internal and external best practices which lead to improved sales performances.

• Measure the impact on Sales Coaches performance of the ongoing training programs
• Align with internal and external stakeholders to review the training plan progress and insights and to collect feedback and needs.

Requirements

Bachelor's Degree in related industry (Marketing, Business Administrations, Sales Management, etc.) or equivalent 8+ years experience.

Proven track of record in designing, implementing and enhancing learning & development programs for Business Development and B2B Sales teams. Min. 5+ years of experience.

Understand the multiple dimensions of organisational challenges and opportunities, plus an ability to think very independently with a high degree of self-motivation.

Min. 2 years ability to deliver training in both remote environments and working with remote teams across different regions and time zones

Knowledge of Google Cloud Platform or Cloud Technologies is a plus

Demonstrated ability as a coach and mentor.

Ability to quickly build rapport with senior management.

Ability to navigate a complex sales environment and bridge conversations on different levels of the organisation.

Ability to handle multiple tasks at a time and meet deadlines

Excellent problem solving and communication skills.

Strong sense of initiative and ability to act quickly and effectively.

Native language of English is required

Benefits

• Full time position, 39h per week.
• This is a Hybrid working model in Barcelona.
• Salary:38.400€ gross/year
• Permanent Contract.
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
• A permanent presence of coaches who will facilitate your personal and professional development.
• Established career path to grow within the project.
• Bi-weekly, monthly or quarterly contests.
• Employment with the world's largest provider of contact center services.
• Excellent work environment, great colleagues, social arrangements and personal development.
• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.