Job Description Summary

The Clinical Specialist is a resource for the execution of the Medication Delivery Solutions value-added clinical business strategy. The role implements clinical programs and initiatives that differentiate the MDS product portfolio based on improved clinical outcomes and process enhancements which may result in a lower cost-in-use. The expertise and credentials of the Clinical Specialist enhances the credibility of recommendations to customers and strengthen customer service and support. This support to customers is achieved through recommending best practice and facilitating education. The Clinical Specialist actively engages in conversion management, product implementation and training of Medication Delivery Solutions products.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Responsibilities: PICC insertion, with ultrasound guided access and tip confirmation technology, and ultrasound guided vascular access device placement experienced required. Vascular Access Team experience preferred.

As advised by the Clinical Manager, the Clinical Specialist role will be passionate about, but not exclusively limited to, the activities below:

Performance:

• Leads their responsibilities within the allotted T&E expense budget

• Provides updates monthly to the Clinical Manager on regional training activities and supported provided in region (CE courses, Assessments, Implementations, Customer Meetings, etc.) per activities delineated in the Individual Impact Goals

• Facilitates customer training classes in support of conversion or retention for key customers

• Collaborates with the Regional Team to clinically support customer engagements from pre-sale through conversion

• Develops strong working relationships with end-users while providing product in-servicing and clinical education

• Provides routine follow-up support to customers at end-user locations as needed

• Conducts regional training for contractual nursing support as needed

• Works with Clinical Manager (CM) and Regional Business Manager (RBM) to ensure scheduling and activities produce the greatest return on investment

• Conducts VAM assessments supporting Vascular Care and Vascular Access sales bags

People/Process:

• Assists sales personnel by building strong working relationships with end-users during product in-servicing and clinical education programs

• Works in concert with the Regional Team to ensure the sales and conversion management process is clinically effective throughout the timeline of pre-validation to retention

• Establishes excellent rapport with Territory Managers (TM) across both selling bags, RBM and CM, and works collaboratively with Region

• Collaborates with the Sales Team in key account management strategy sessions

• Provides clinical support, training and education for the Regional Team members as needed

• Shares standard methodologies with the Business, TMs, Associate Territory Managers (ATM), RBMs, Strategic Customer Group, Area VPs and their counterparts as they continue to enhance MDS programs and processes

• Provides training activities that help increase the clinical competence for new hires as well as tenured TMs

• Leads the On-Call Specialist (OCS) schedule to include coordination of team meetings for consistency of message and briefing of issues

• Has responsibility for managing the Regional Team of per diem nurses at the account level to ensure the provision of the highest level of training to our customers

• Trains and mentors contract nursing staff to consistently help build their clinical competence, while identifying high potential nurses within this group to be considered for the role of Clinical Specialist

• Works primarily in a geographically defined territory, however, based on account clinical needs, could assist outside of the region