Sr. Product Consultant

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Sr. Product Consultant, you will partner with clients and internal teams to recommend and configure Docusign solutions across our web and pre-connected applications. You will provide technical and business expertise, ensure alignment with data and network security best practices, maintain proactive communication with stakeholders, manage enhancement requirements and escalations, and translate simple to complex business needs into well-designed solutions.

 

The Sr. Product Consultant drives impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the CLM and IAM platforms.

 

This position is an individual contributor role reporting to the Manager, Professional Services.

 

Responsibility

• Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell

• Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones

• Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices

• Collaborate with Docusign teams to proactively uncover additional customer needs and support documenting client requirements and expectations

• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent

• 8+ years working directly with businesses and customers to understand business needs and applying technology solutions to those requirements

• 4+ years of experience with consulting, leading implementation and solution architecture development on business analyst teams in Software or Software-as-a-Service industries

Preferred

• Ability to uncover additional customer needs

• Ability to drive customers towards productive utilization of their contract

• Understanding of document and content management and/or workflow systems and their application to business process improvement

• Experience implementing workflow/BPM software (e.g., Lombardi, Pega, K2, Skelta) and software (e.g., Salesforce.com, Documentum, FileNet, MS SharePoint)

• Outstanding writing and verbal communication skills

• Strong multitasking and organization skills

• Proven track record of delivering projects or products to market within budget

• Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector

• Experience with XML/Xpath or other structured data

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

 

Based on applicable legislation, the below details pay ranges in the following locations: