Maintenance Support Technician, Road US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: Laredo, TX

Division: DSV Road Transport
Job Posting Title: Maintenance Support Technician, Road US
Time Type: Full Time

 

 

SUMMARY
The DSV Road Transport US Maintenance Support Technician is responsible for servicing customer by combining in-depth diesel repair knowledge with exceptional people skills. This role will coordinate customer relationships and will frequently serve as a liaison between mechanics and drivers; as well as, assisting with the purchase of parts, materials and equipment.    

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Initiates services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records
• Serves as a communicator and liaison between departments and internal and external customers
• Ensures the driver’s needs are understood by the vendor
• Ensures recommended service/repair are complete and communicated to the company
• Develops standard estimates; material costing, supplies, labor and revenue
• Records accurate, detailed, and complete orders (RO’s)
• Performs data entry into a variety of computer systems; including entering RO into service database system
• Administers the manufacturer warranty when applicable
• Light repair / maintenance work. Lights, mudflaps, DOT inspections

 

Other Duties

• Performs other duties as assigned
• Prepares and obtains licensing and permit acquisition
• Processes timely invoice document and forwards them to AP

 

MINIMUM REQUIRED QUALIFICATIONS 

Education and/or Experience

• High School Diploma or GED
• Class 8 truck and trailer mechanical experience/knowledge

 

Certificates, Licenses, Registrations or Professional Designations

• Must possess a valid Class A Commercial Driver's License

 

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• Computer proficiency in Microsoft Office, Word, Excel and Powerpoint

 

Language Skills

• English (reading, writing, verbal)
• Spanish proficiency is preferred 

 

Mathematical Skills

• Intermediate

 

Other Skills

• Must possess a valid Class A Commercial Driver's License    
• Highly developed organizational and people skills
• Class 8 truck and trailer mechanical experience/knowledge 
• Good communication skills are essential, as is the ability to function within a group dynamic
• Position requires the ability to balance multiple duties at once and a high attention to detail 
• Must be a "team player"
• Basic mechanical understanding of diesel mechanics and trailering equipment
• Valid in-state driver’s license
• Basic mechanic hand tools helpful but not a necessity

 

PREFERRED QUALIFICATIONS 
   
Education and/or Experience

• 2 years industry experience desired
• Previous mechanical/diesel experience strongly preferred

    
PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 50 pounds.  Specific vision requirements of this job include close vision and distance vision.  Must be able to travel by plane and automobile. 

 

WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.  The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to