Security Dispatcher

Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members.

Security Dispatchers are responsible for answering and responding to any emergency or non-emergency calls to provide assistance or important information. Additionally, Security Dispatchers must communicate effectively via telephone and portable radios to ensure calls for service are responded to appropriately.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Functions:

• Provide a safe and friendly atmosphere to guests and team members

• Establish and maintain a good working relationship with other departments and support teams

• Report and react to hazardous conditions and emergency situations

• Coordinate radio communications with multiple departments using computerized and conventional dispatch radio consoles

• Respond to internal and external guest telephone inquiries

• Operate Closed Circuit Television (CCTV) equipment

• Receive and log deliveries

• Complete and prepare all appropriate daily and special event paperwork to include the use of copy machine, scanner, fax machine, etc.

• Track and record all communications using a computerized logging database

• Communicate with local emergency officials when instructed to do so

• Communicate regularly with Security Management regarding training and operational issues to include team member or guest concerns, losses, and unusual situations

• Consistently practice safe work habits including, but not limited to, use of personal protective equipment, lifting and reporting of unsafe situations

Basic Qualifications:

• Must be at least 18 years of age on the date of applying

Knowledge, Skills, and Abilities:

• Criminal justice/safety/security/communications-related training and experience preferred

• Must be friendly, upbeat, and work well with other team members and be able to interact with guests

• Must be able to work independently and be self-motivated to perform all aspects of the job at all times

• Must be detail oriented and have clear verbal and written communication skills

• Must have the ability to effectively communicate verbally, including delivering safety instructions/directions, verbal cues, and speaking clearly into microphones and radios

• Must be able to successfully complete all legal, company, and department training requirements

• Must have the ability to remain alert and vigilant at all times

• Must have the ability to handle stressful working conditions, emergencies, and accept a high degree of accountability

• Must be comfortable working in a fast-paced environment

• Must have the ability to safeguard confidential information

• Must be proficient in the use of Microsoft Office and Google Workspace applications, including Excel and Word

• Must display a positive attitude, an eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Job Demands:

• Must be able to work a flexible schedule including weekends and holidays - Team members must work a minimum of eight (8) hours every two pay periods in order to stay an active employee

• Physical requirements would include ability to sit (for up to eight hours at a time), have repeated manual dexterity, and lifting up to twenty (20) pounds without assistance

• This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers)

Nothing in this job description restricts management’s right to assign or reassign d