Retail & Cafe Associate (Part-Time)

ABOUT THE ROLE

Peloton Studios operates 365 days a year to deliver both a broad offering of highly engaging subscription content and world-class boutique fitness offerings to our members. 

We are looking for team members to join our Retail and Cafe Team based in Peloton Studios London. The ideal candidate excels working in a fast-paced environment, is organized, a self-starter, and has the ability to work well with others, contribute to a welcoming and inclusive workplace.

Upbeat, hardworking, and results-driven, our team are the first impression of the studios.  They exhibit a keen knowledge of our product, services, and company. Above all, our Retail and Cafe Associates are strong communicators who are able to understand the needs of their customers, and provide a high level of customer service. 

(16-hour contract)

YOUR DAILY IMPACT AT PELOTON

• Maximise sales through excellent customer service, product knowledge, and merchandise presentation
• Be a brand ambassador of Peloton Studios as a whole, being a source of knowledge on all things retail, cafe and studio experience
• Provide outstanding customer service at all times
• Work professionally with fellow team members 
• Help to maintain visual/physical standards of store and cafe area
• Appropriately address member feedback in person, via phone or email with a professional and friendly demeanor.
• Assist the Group Booking and Events department with any member-organised meetups at Peloton Studios.
• Act as event support for all onsite member meet ups, experiences, events held within the studio space
• Provide the highest level of customer service to members, prospective members, and guests
• Professionally and enthusiastically greet members
• Assist members with questions regarding class types offered, instructors, live production experience tickets, promotions or upcoming events
• Receive delivered food stocks and supplies, verifying receipt of ordered items
• Visual Merchandising of all areas to maximise sales opportunities
• Responsible for all saleable items to be loaded to CMS in timely manner
• Fully manage stock and inventory in both retail and the F&B site
• Work on elevating the current offering and always looking for opportunities to grow

YOU BRING TO PELOTON

• Prior sales experience - preferably in a customer-focused environment
• Entrepreneurial spirit with a desire to exceed sales goals
• Enthusiastic, energetic, and personable professional demeanor
• Excellent written and verbal communication skills
• Ambitious, hardworking and team-oriented
• An appreciation of fitness and a balanced lifestyle
• Must be able to work weekends and late evenings- flexibility is a must
• Proficiency with MS applications (Word, Excel, etc), Apple Products, and Salesforce a plus

#LI-MS2

 

ABOUT PELOTON:

Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status,