Front Desk and Outreach Manager

Department: University Housing
Appointment Type and Duration: Regular, Ongoing
Salary: $50,000 - $56,000
Compensation Band: OS-OA04-Fiscal Year 2024-2025
FTE: 1.0

Application Review Begins

May 11, 2025; open until filled

Special Instructions to Applicants

Please include the following: 
1 A current resume/CV, and
2. A cover letter, and
3. Names and contact information for three professional references, one of which includes a current or previous supervisor/manager.

Department Summary

Student Services and Enrollment Management’s mission is to build a diverse, exceptional, and inclusive campus community. The person in this role will work toward this mission in the following ways: Illustrate efforts at awareness and implementation with other individuals in the workplace; act as an advocate to assure efforts toward best practices, including support of trainings and serving as a resource for inquiries; act as a supporter to implement policy and/or establish procedures or guidelines for their school/college or VP area/Division; and act as a supporter to implement and/or establish procedures or guidelines for the University.

University Housing, a department within the Division of Student Services and Enrollment Management, is committed to support student success by cultivating inclusive communities. Our goal is to provide a robust living experience through accessible and affordable state-of-the-art housing, dining, social and academic programs for the entire student body to develop community leaders, innovators and change-makers who will enrich the future.

We value equity and inclusion, responsibility and integrity, innovation and learning, and safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience.

University Housing units which include Business Services Operations, Dining Services, Facilities Services, Promotions & Student Recruitment, and Residence Life. University Housing is a $100-million dollar educational and business department that is a self-sustaining, self-liquidating agency of the University (receives no tuition or tax support for its operating budget).

Living on campus adds tremendous value for students and the University. Students who live on campus their first year have higher grades, are retained at the University of Oregon at higher rates, graduate at higher rates and graduate more quickly.

Position Summary

This position will manage the Front Desk Services area as well as coordinate and support the outreach efforts for University Housing.

Reporting to the Assistant Director of Residence Life, for Occupancy & Outreach the Front Desk and Outreach Manager is responsible for participating in and coordinating recruitment events for University Housing in support for the Division of Student Services and Enrollment Management's efforts. In addition, the Manager will have oversight of the customer service interactions with prospective students and families and current residents, families, and campus partners. This position is critical to the day-to-day management and creation of information, problem-solving, and referrals regarding housing services and programs for students and families, departments within University Housing, and campus partners. Most importantly, this position leads the support staff in assuring that services are delivered in a friendly, accurate and courteous manner to promote University Housing's mission and statement.

More specifically, this position oversees and leads the recruitment and outreach efforts for the department at more than 100+ events throughout the year, including Duck Preview Days, lntroDUCKtion, and Admitted Student Days. As a representative of the University, this position participates in office and university outreach activities and events, speaking to groups of parents, students, high school counselors, members of the community (local and state-wide), and members of various civic and professional organizations. This position will also coordinate recruitment and outreach events with the Director of Housing Promotions & Student Recruitment, including representing the University at events and the oversight of volunteer and staff participation to support coverage at events.

This position is expected to work independently to maintain service delivery standards and to interpret policies and procedures as it relates to the University Housing mission to support the academic mission of the University. This position requires the ability to communicate effectively with individuals from diverse backgrounds and cultures.