Client Executive - Food Production

The Client Executive is the strategic owner of our Corporate Account client relationships. This role is responsible for driving growth, retention, and cross selling across multiple service lines, acting as the single point of accountability for the client experience. It requires a commercially savvy, relationship-driven leader who thrives in a fast-paced, mission-driven environment. This role is supporting the Food Production Channel.

• Drive Account Growth and Retention - Expand revenue and service penetration across divisions by identifying upsell, cross-sell, and renewal opportunities—while ensuring long-term client satisfaction and loyalty
• Serve as the Single Point of Accountability - Own the end-to-end relationship for top-tier accounts, ensuring consistent delivery, responsiveness, and alignment across all services and geographies
• Develop and Execute Strategic Account Plans - Build actionable, insight-driven account plans that align client priorities with our capabilities, including growth targets, innovation pilots, and risk mitigation
• Engage Senior Client and Internal Stakeholders - Build trusted relationships with client executives and internal leaders to influence strategic direction and elevate our value proposition
• Coordinate Cross-Functional Delivery - Lead internal teams (labs, operations, sales, IT, etc.) to deliver seamless, high-quality service and execution across all touchpoints
• Run Strategic Business Reviews - Facilitate regular performance and planning reviews with clients to assess satisfaction, surface new needs, and align on future direction
• Champion Commercial Excellence - Apply pricing discipline, forecasting rigor, and pipeline management best practices to ensure profitable and predictable growth
• Lead Innovation and Experimentation - Identify and launch pilot programs, digital tools, or new service models that can scale across the account or sector
• Monitor and Report on Performance - Track KPIs, revenue, NPS and client feedback; report insights to leadership and adjust strategies as needed
• Mentor and Influence Account Teams - Support capability-building across regional and divisional teams, fostering collaboration and a shared standard of excellence

• Lead innovative initiatives - Introduce new service models, digital tools, and client engagement strategies that enhance value delivery

   

#LI-TS1

• 8+ years of experience in strategic account management, client success, or enterprise sales
• Bachelor’s degree required, MBA or equivalent preferred
• Experience in the Food Production TIC industry
• High-Level contacts in the Food Production industry preferred
• Proven track record managing large, complex accounts across multiple business units
• Strong executive presence and communication skills
• Experience with Salesforce highly preferred.
• Experience in related industries is a plus.

Salary Range: $110,000 - $150,000

The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At NSF, it is not typical for an individual to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity,